Client Reference Program Manager - Remote

UnitedHealth Group•Boston, MA

1d•$91,700 - $163,700•Remote

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The OI Provider Client Reference Program Manager provides strategic oversight to establish the framework and operational infrastructure for a scalable reference program, including governance, materials, assets, workflows, stakeholder alignment, reporting, performance measurement, and continuous improvement priorities, ensuring the program delivers measurable impact supporting sales effectiveness, client engagement, and growth priorities. Requires close collaboration and partnering with a peer responsible for day-to-day execution and facilitation of client reference call planning. Operating in a highly matrixed environment, this role collaborates closely with Marketing ensuring reference materials align with brand standards while identifying opportunities to develop white papers, thought leadership content, and other collateral that can be leveraged to support growth and sales efforts Product establishing a structured feedback program, including processes and systems to capture, analyze, and operationalize insights from both participants and customers to continuously enhance sales effectiveness Client Engagement supporting NPS and other client listening initiatives aligning on preparedness, post-survey action planning, and initiatives designed to improve client engagement and satisfaction This is an individual contributor role with no direct people management responsibilities. Success requires strong program ownership, executive-ready communication, data-driven decision-making, and the ability to translate internal (sales and markets teams) insights, along with client insights, into practical actions that support deal velocity and long-term growth priorities. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

Requirements

5+ years of experience in client advocacy, sales enablement, program management, or related strategic functions
5+ years of experience leading complex, cross-functional initiatives in a matrixed environment
Demonstrated experience engaging and motivating sales and market facing teams
Demonstrated experience and ability to adapt technology and incorporate digital tools and platforms to enhance client engagement and the reference program supporting sales and market facing teams
Demonstrated experience owning end-to-end programs independently with enterprise-level impact, from start to finish
Experience influencing internal stakeholders and driving action without direct authority
Proficiency with Salesforce, Microsoft 365 tools, data visualization / reporting platforms
Demonstrated strategic thinking with ability to translate data and analytics insights into actionable plans and operational execution
Able and willing to travel approximately 25%25 of the time as business needs dictate

Nice To Haves

Experience designing, executing, or expanding Client Reference or Advocacy programs
Healthcare industry experience (e.g., revenue cycle, utilization management, analytics)
Experience leveraging AI or automation to improve processes and operational efficiency
Demonstrated strategic thinking and stakeholder facilitation skills

Responsibilities

Own the strategy, governance and operating model for the Client Reference Program
Develop and execute a multi-year roadmap aligned to Provider Growth objectives, sales effectiveness priorities, and enterprise growth goals
Establish scalable processes, controls, and performance frameworks that ensure program consistency, compliance, and operational excellence
Provide data-driven guidance on program performance, growth opportunities, and client engagement strategies
Design and optimize standardized operating procedure (SOP) workflows, tools, and technologies to improve efficiency, user experience, and program scalability leveraging modern AI productivity tools to streamline business processes
Influence and align stakeholders across Sales, Product, Marketing, Operations, Value Management, and Commercial teams to drive execution against shared priorities
Establish governance, communication, and reporting processes that promote accountability, transparency, and consistent program execution
Resolve operational or organizational challenges impacting program delivery outcomes
Lead continuous improvement, including adoption of AI-enabled best practices
Define and manage key performance indicators, dashboards, and reporting frameworks to measure program effectiveness and business impact with Sales Operations teams
Ensure data integrity and governance across systems and reporting processes including effective use of salesforce Growth Office (SFGO) and enterprise approved AI tools for automation and scale
Leverage analytics and insights to drive continuous program improvement and demonstrate value to the business
Adept at listening, providing feedback, fostering collaboration, challenging status quo