Client Receivables Specialist

Polsinelli•Atlanta, GA

9h•$75,000 - $100,000•Hybrid

About The Position

At Polsinelli, What a Law Firm Should Be is not just our tagline, it is what we live every day. We strive to create an environment where our team members are encouraged to bring their creativity and professional passions into the workplace so that they can thrive. Are you a people person who has a keen eye for detail, thrives in a professional environment, and wants to be part of a dynamic team? We have the perfect role for an engaging professional like you! Polsinelli is seeking a Client Receivables Specialist in our Atlanta, Dallas, Denver, Nashville, or Philadelphia office. This position would qualify for a hybrid role in one of the cities listed.

Requirements

5 or more years of related experience in law firm collections and/or business to business collections experience
Proficiency in 3E, ARCS, and Microsoft Word, Outlook & Excel
Excellent organizational skills and keen attention to detail and quality
Excellent verbal and written communication/presentation skills
Strong demonstrated relationship building skills
Highly motivated with ability to drive results and work on multiple projects with minimal supervision
Ability to work in a team environment with changing priorities and time pressures
Strong demonstrated work ethic
Excellent proficiency with Microsoft Excel and Microsoft Word

Nice To Haves

Legal billing experience is a plus
Experience with ARCS and 3E is a plus

Responsibilities

Lead and/or assist with all aspects of collections with a focus on delinquent accounts and responses to Client and Billing Attorney inquiries in an effective, efficient, and professional manner.
Maintain constant communication/interaction with Clients and Billing Attorneys regarding status of inventory.
Provide regular (at least monthly) updated information to Billing Attorneys regarding the status of their client inventory positions.
Assist the Director and the team in efforts to provide better forecasts and achieve monthly revenue goals.
Deliver a level of service to ensure billing attorney and client satisfaction while exercising appropriate discretion and independent judgment in the execution of said duties.
Maintain accuracy and efficiency when working with a high volume of assigned billing attorneys and clients.
Work closely with the billing team to ensure that we efficiently deliver all invoices to our clients and address any concerns or changes quickly.
Identify inventory trends, risks and challenges and develop sensible action plans to address them.
Assist the CFO, Director of Financial Operations, and the Director of Credit Control with adherence to Firm policies and procedures to drive positive inventory management and turnover results.
Focus on reducing the average A/R write-offs of the Firm while at the same time minimizing A/R that is over 90 days old.
Assist in developing improved workflow methods for common A/R tasks that will minimize time required of billing attorneys for request/approvals but still maintain appropriate internal controls.
Build and maintain effective working relationships with cross-functional support departments and team members.
Meet regularly with assigned billing attorneys to discuss potential at risk accounts and develop action plans to address issues in a prompt and effectual way.
Work with the credit department to ensure that we regularly vet clients for potential financial risk.
Interact closely with the cash applications team to ensure timely and accurate postings of client payments.
Work effectively with all Finance & Accounting functions to deliver high quality, accurate, timely, and seamless service to attorneys and clients, in accordance with established firm policies.
Proficient in 3E, ARCS, and Microsoft Word, Outlook & Excel.
All other duties, as assigned, to ensure the success of the department and Firm.
Employees approved for flexible work arrangements need to be available and maintain a practice of reliable, consistent attendance always during the employees scheduled work shift including, but not limited to, Zoom instant message, Zoom, email and voicemail, and by phone.