Client Provisioning Specialist
About The Position
The Client Provisioning Specialist (CPS) is a customer-facing support position focused on the client’s experience throughout the lifecycle of the Client Account Management (CAM) process. This role serves as the primary contact for clients, predominantly regarding project management. The CPS is responsible for identifying gaps in project delivery, ensuring that the project team and clients are aware of issues that may impact timely project completion and/or costs, and proactively identifying and communicating schedule and budget risks. For entry-level candidates, the role begins as part-time hourly during training, with the potential to transition to a full-time role after 3-6 months of successful training. Candidates with prior telecommunications account management experience may be considered for a full-time start.
Requirements
- Account Management in serving as an extension of a client’s team
- Presentation skills
- Project management skills
- Manage multiple, diverse tasks simultaneously
- Basic knowledge of telecommunications services and networks (voice, data, mobile, unified communications)
- Microsoft Office competency and fluency in Excel
- Confidence in delivering in-person and web-meetings; including all levels/organizations within a client organization
- Managing large volumes of data in excel and application databases
- Navigating carrier portals (wireline/wireless)
- Knowledge of and understanding of pricing and benchmarking of telecom services
- Ability to escalate effectively and manage vendors (both partners and non-partner vendors)
- Ability to communicate effectively (verbal, written, email) with customers, peers, direct and senior management
- Ability to diagnose, articulate, and provide solutions for client’s technical issues
- Ability to work as a facilitator on project plans – implementations and installs/disconnects
- Ability to leverage automation for efficiency and added customer benefit
- Ability to utilize Vatic’s Telecom Expense Management Tool
- Ability to articulate Vatic’s product set and company store
- College Degree
- 1+ years in telecommunications and/or in the Telecom Expense Management (TEM) and/or Managed Mobility Services (MMS) industries.
Nice To Haves
- General knowledge of business finance
- Reviewing, understanding, interpreting and managing carrier contracts
- C-Level presentation and interaction skills
Responsibilities
- Presenting to C-Level and Executive Level management teams
- Provide constant external feedback to clients on savings opportunities and best practices
- Provide timely, detailed and accurate reporting to external and internal audiences
- Perform and share with assigned clients recurring (weekly) updates and status on account
- Enter new, upgrade, downgrade, and disconnect service orders
- Solicit Quotes from vendors
- Resolve escalated orders and issues
- Create, maintain, track, and report on status updates for open orders
- Coordinate with management to ensure timely installation of client circuits
- Schedule and prepare for customer activations as well as disconnections services
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
