Client Project Manager - IntelliScript (Remote)

Milliman•Brookfield, WI

3d•Remote

About The Position

Milliman IntelliScript is a business unit within Milliman, Inc., a respected consultancy with offices around the world. We develop and deploy data-driven software-as-a-service (SaaS) products for clients in the insurance, health IT, and life sciences industries. Our culture is entrepreneurial, collaborative, and focused on innovation, excellence, customer service, balance, and transparency. We offer opportunities for growth, competitive compensation, and benefits. Milliman invests in skills training, career development, and provides access to learning and mentoring opportunities. Employee Resource Groups (ERGs) are available, and employees are encouraged to contribute to their professions. Milliman is committed to its people, diversity and inclusion, social impact, and sustainability. Reporting to the Manager, Client Project Management, the Client Project Manager is responsible for supporting all strategic and day-to-day activities related to Irix. This role directly supports the product implementation process. The new hire will collaborate with internal departments (sales, account management, product, pharmacy, operations, analytics, IT) and interact directly with clients throughout the Irix product implementation process.

Requirements

Completed Bachelor’s degree in any field
4 - 10 years of professional experience in Project Management
PMP certification
Proven track record of managing projects and success in building customer relationships
Familiarity with Excel: pivot tables, complex formulas, importing/exporting data from various sources, sorting/filtering, etc.
Generative AI experience to increase efficiency (e.g. Copilot, Gemini, ChatGPT, Claude)
Use generative AI or other technology to improve operations processes – complete work and simultaneously improve the processes and create or update documentation as needed
Proficient in MS Outlook, Word, and PowerPoint

Nice To Haves

Relevant continued education and/or advanced degree(s)
Experience with Jira and Confluence
Experience in software-as-a-service, actuarial science, and/or insurance underwriting industry

Responsibilities

Manage several concurrent projects of varying complexity
Independently lead client implementations and studies of Irix, taking on projects and tasks as needed
Serve as a liaison between technical and non-technical departments to ensure all targets and requirements are met
Become a subject matter expert in our process and communicate effectively with clients on technical subjects
Gather required data from end-users to evaluate objectives, goals, and scope to create technical specifications
Maintain open communication with clients and internal teams
Proactively address customer issues, and “own” the resolution
Develop detailed project plans and timelines
Coordinate resources
Schedule and facilitate meetings and presentations, balancing multiple internal and external calendars
Conduct product demonstrations
Respond to client inquiries via phone and email
Manage all internal and external project-related documentation with the utmost accuracy
Dedicate the time needed to answer client needs, including odd hours when necessary
Demonstrate commitment to being creative, innovative, flexible and adaptable, focusing on quality solutions, and continually improving

Benefits

Medical, Dental and Vision – Coverage for employees, dependents, and domestic partners
Employee Assistance Program (EAP) – Confidential support for personal and work-related challenges
401(k) Plan – Includes a company matching program and profit-sharing contributions
Discretionary Bonus Program – Recognizing employee contributions
Flexible Spending Accounts (FSA) – Pre-tax savings for dependent care, transportation, and eligible medical expenses
Paid Time Off (PTO) – Begins accruing on the first day of work. Full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO on a prorated basis
Holidays – A minimum of 10 paid holidays per year
Family Building Benefits – Includes adoption and fertility assistance
Paid Parental Leave – Up to 12 weeks of paid leave for employees who meet eligibility criteria
Life Insurance & AD&D – 100% of premiums covered by Milliman
Short-Term and Long-Term Disability – Fully paid by Milliman