Client Project Manager 1

Pace® Analytical Services•Mount Juliet, TN

4d•Onsite

About The Position

Join our mission to continuously move science forward; to innovate and advance all aspects of our business to improve the health and safety of our communities and lives. At Pace®, everything we do is built upon an unwavering commitment to making the world a safer, healthier place. Since 1978, we’ve continued developing innovative practices that drive sustainability and empower our partners with accurate quality data at every critical moment and milestone. We’re seeking curious, motivated individuals who are passionate about protecting our environment and the communities we serve. If you’re looking to develop your skills, contribute to meaningful scientific work, and build a long-term career in environmental science, Pace® could be the perfect place for you. Join us as a Client Project Manager, where you’ll be responsible for end-to-end project ownership—ensuring environmental samples are collected, analyzed, documented, and reported in full conformance with client requirements. This role supports projects representing up to $2M in revenue, depending on experience, client assignments, and business needs, while delivering exceptional technical and customer-centric service.

Requirements

Bachelor’s degree in business administration, chemistry, biology, or a related field, or an equivalent combination of education, training, and experience
Two (2) years of customer service or client-facing experience
Strong organizational and time management skills, with the ability to manage multiple projects and priorities
Excellent communication skills, with the ability to effectively engage clients and internal stakeholders
Proven ability to build and maintain strong client relationships
Problem-solving mindset with the ability to identify issues and drive solutions
High attention to detail with a focus on accuracy and quality

Responsibilities

Onboard new clients by providing comprehensive training on products and services and accurately setting up client data and profiles in LIMS
Build and maintain strong, long-term client relationships; serve as the primary point of contact for client inquiries, concerns, and escalations
Conduct regular client check-ins to ensure satisfaction and proactively address needs
Monitor sample progress throughout the lab to ensure project timelines are on track
Coordinate with laboratory departments to ensure timely project execution and resolution of issues
Provide ongoing education and training to clients to maximize product and service utilization
Monitor client health, identify potential churn risks, and develop retention and renewal strategies in partnership with sales and operations
Identify upselling and cross-sell opportunities and communicate findings to sales and operations teams
Lead project planning and timing with lab operations, sales, and clients; ensure accurate setup in LIMS, correct pricing, and clear communication
Identify, track, and resolve project issues promptly
Ensure project deliverables meet quality standards and client requirements; incorporate feedback to drive continuous improvement
Manage end-to-end project communication and coordination, including status reporting, cross-functional collaboration, and project closeout activities (deliverables, client satisfaction, invoicing)
Contribute to departmental efficiency through suggestions and active participation as a team member
Promote Pace’s mission through professional, courteous, and cooperative interactions with customers and staff