Client Project Manager / Refurbishment & Maintenance - Remote South Africa

Optimal Maintenance

1d•Remote

About The Position

The Client Project Manager is an end-to-end client delivery role responsible for winning work, managing relationships, quoting/surveying jobs, booking engineers, project managing jobs, and ensuring payment. This is a commercially focused role that blends sales, account management, quoting, and operational coordination into one powerful position. You’ll be measured by revenue growth, quote conversion, project delivery quality, and cash collection.

Requirements

2+ years of experience in property maintenance, residential/commercial refurbishments, or construction—ideally in roles such as Project Manager, Estimator, Quantity Surveyor, or similar.
Strong understanding of how building services operate—from quoting through project delivery—and a clear grasp of trade workflows and client expectations.
Confident managing project costs, preparing quotes for works, and driving revenue through proactive client management.
Able to communicate clearly and professionally with clients, suppliers, subcontractors, and internal teams—both in writing and over the phone.
Skilled at juggling multiple projects, quotes, and job schedules with accuracy and attention to detail.
Comfortable using CRM systems, scheduling platforms, and Microsoft 365 to track and manage your workflow.
Able to work during UK business hours.
Must have a remote workstation setup with two screens, reliable high-speed internet, and backup power.
Calm under pressure and able to prioritise effectively and keep things moving even when deadlines are tight or issues arise.
A proactive self-starter who takes full responsibility for outcomes and looks for ways to improve processes and performance.

Nice To Haves

Experience using Eworks Manager is a plus.
Experience working with tenants, property management companies, suppliers, and subcontractors is a plus.

Responsibilities

Identify and win new clients through outbound engagement, referrals, and networking
Build and maintain strong relationships to increase repeat business
Track and report on client revenue performance
Coordinate engineer and subcontractor attendance for quote scoping
Write and issue clear, itemised, step-by-step quotes using CRM system
Liaise with suppliers and subcontractors to ensure cost competitiveness
Follow up on outstanding quotes to improve conversion rates
Schedule jobs in the CRM ensuring correct trade, geography, and availability
Issue clear work orders to engineers or supply chain with all necessary info
Coordinate materials, access arrangements, and client communications
Monitor progress, track status, and ensure jobs are completed to a high standard
Act as single point of contact for the client throughout the job lifecycle
Conduct quality checks (photos, feedback, completion verification)
Resolve issues proactively and escalate where necessary
Provide job summaries and updates to clients as required
Ensure jobs are invoiced within 24 hours of completion
Chase client payments and resolve billing queries
Track project profitability and payment cycles
Hit weekly and monthly KPIs: revenue, jobs booked, quote turnaround, and collections
Participate in daily stand-ups and report performance metrics
Continuously seek ways to improve speed, accuracy, and customer experience