Client Project Manager - Xformative Payment Systems

Total Administrative Services Corporation•Remote Eligible, US,

7d•Remote

About The Position

Xformative Payment Systems is a late-stage startup focused on card-based and payment product capabilities for healthcare and benefits. As the company enters its growth phase and expands, we are seeking an experienced Client Project Manager to lead the successful onboarding and implementation of new client contracts. This is a fully remote, flexible role where you can make an impact. As the first Project Manager of Client Implementation, you will have the opportunity to shape the implementation function by establishing best practices, processes, and a client-focused approach that delivers an exceptional experience and drives operational excellence. You will serve as the central point of coordination for each implementation, ensuring projects stay on schedule, stakeholders are aligned, and milestones are achieved. We are looking for individuals who thrive in a fast-paced environment, enjoy solving complex problems, and are energized by building new processes while delivering outstanding client experiences.

Requirements

Bachelor's degree or equivalent combination of education and experience.
4–8 years of experience in project management, client implementation, operations, or a related discipline.
Demonstrated success managing complex, cross-functional projects with multiple stakeholders and competing priorities.
Excels at building relationships and collaborating with clients, leaders, and cross-functional teams.
Confidently engages with stakeholders at every level to elicit, analyze, challenge, and validate business, operational, and technical requirements.
Can quickly understand business and operational requirements and translate them into actionable implementation plans.
Thrives managing multiple, complex projects simultaneously while maintaining quality and attention to detail.
Is highly organized, detail-oriented, and proactive in identifying risks before they become issues.
Takes ownership for advancing our projects and enjoys rolling up your sleeves to solve problems.
Adapts easily to changing priorities and remains calm under pressure.
Is excited by the opportunity to build new processes, improve workflows, and help define a growing implementation organization.

Nice To Haves

Experience in one or more of the following industries is highly preferred: Payments, Card programs, Financial services, Banking, Financial technology (FinTech).

Responsibilities

Lead end-to-end implementation of new client programs, managing timelines, deliverables, and dependencies from project initiation through successful go-live.
Serve as the primary liaison with client stakeholders during onboarding to gather, document, and validate business and operational requirements.
Assess and confirm alignment between client requirements and existing system and operational capabilities; identify gaps and required enhancements.
Translate identified gaps into actionable workstreams and coordinate with Product, Technology, and Operations teams to initiate and track required development and operational changes.
Drive cross-functional coordination across internal teams (Operations, Product, Technology, Relationship Management) to ensure alignment, accountability, and timely execution.
Coordinate onboarding activities with external partners, including sponsor bank, network, and fulfillment vendors, ensuring completion of required documentation, approvals, and setup activities.
Manage program setup and readiness activities, including configuration, workflow validation, and operational preparedness for launch.
Track and communicate project status, risks, dependencies, and key milestones to stakeholders and leadership; proactively identify and address potential issues.
Ensure all required documentation, approvals, and operational readiness criteria are completed prior to go-live.
Support transition from implementation to ongoing operations, ensuring a smooth handoff to Operations Support and Relationship Management teams.
Maintain organized project documentation, including requirements, decisions, timelines, and deliverables, to support transparency and future reference.