Client Programs Specialist 2

Enlyte•Coppell, TX

13h•Remote

About The Position

This is a full-time remote position that can be located anywhere in the U.S. Responsible for high-level relationship management and acts as client liaison during delivery of an outsourced solution, whether it is an IT or business process outsourced solution. Strategically focused and responsible for client satisfaction, maintaining client communication, and the overall management of the client relationship. Works to grow the client relationship by identifying new business opportunities. Works with the delivery team to execute contract terms and conditions and to ensure on-time delivery of projects that support the client's business. The Client Programs Specialist coordinates with clients and internal teams during implementation and ongoing delivery of WCS Service Operations solutions (processing of medical bills). Drives client satisfaction, client communication, and contributes to the overall management of the client relationship in partnership with Client Services Management. Works with internal teams to execute on contract terms and conditions and to ensure on-time delivery of projects that support our clients’ business. Implements and processes client changes to programs. Prepares and delivers standard and ad hoc reporting and researches and troubleshoots client concerns and issues. Function as a liaison between the External Client teams and Service Operations. Actively contributes to the continuous improvement and enhancement of internal processes and infrastructure by designing and delivering new reports, suggesting and implementing improvements to existing tools and processes, and relaying and implementing customer suggestions for process change. May travel to customer sites to participate in process improvement analysis or present recommendations and solutions. Report proactively on account changes, problems, or issues to ensure that Mitchell meets customer support agreements. Resolve customer inquiries about complaints quickly, effectively and with the highest quality. Coordinate with clients and internal teams during delivery of an outsourced solution.

Requirements

High School diploma or equivalent.
2-4 years of industry experience.
Ability to present and interpret data to customers.
Intermediate skills in Microsoft Office (Word, Excel and PowerPoint).
Strong grammar and business writing skills for documentation and customer communication.

Nice To Haves

College degree preferred.
Worker's compensation or Auto Casualty bill review experience preferred.

Responsibilities

High-level relationship management and acts as client liaison during delivery of an outsourced solution.
Client satisfaction, maintaining client communication, and overall management of the client relationship.
Grow the client relationship by identifying new business opportunities.
Work with the delivery team to execute contract terms and conditions and to ensure on-time delivery of projects.
Coordinate with clients and internal teams during implementation and ongoing delivery of WCS Service Operations solutions.
Implement and process client changes to programs.
Prepare and deliver standard and ad hoc reporting.
Research and troubleshoot client concerns and issues.
Function as a liaison between the External Client teams and Service Operations.
Contribute to the continuous improvement and enhancement of internal processes and infrastructure.
May travel to customer sites to participate in process improvement analysis or present recommendations and solutions.
Report proactively on account changes, problems, or issues to ensure that Mitchell meets customer support agreements.
Resolve customer inquiries about complaints quickly, effectively and with the highest quality.
Coordinate with clients and internal teams during delivery of an outsourced solution.