Client Programs Specialist 1

Enlyte • UNAVAILABLE, UNAVAILABLE

5d

About The Position

The Client Program Specialist 1 is responsible for supporting clients through effective communication, process adherence, and operational execution. This entry-level role focuses on learning and applying foundational processes, maintaining accurate documentation, and supporting both internal teams and external partners. The role requires attention to detail, strong communication & organizational skills, and a willingness to learn.

Requirements

• High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)
• Strong attention to detail and organizational skills
• Strong written and verbal communication skills
• Ability to follow procedures and work within structured processes
• Proficiency with basic computer applications (e.g., Microsoft Office)

Nice To Haves

• Experience in bill review, workers' compensation, claims, client service environments
• Experience with Salesforce

Responsibilities

• Communicate with clients using established protocols-manage client tickets through Salesforce
• Participate in client calls and follow up on action items as directed
• Document and escalate client issues appropriately
• Develop foundational knowledge of client programs & workflows
• Follow established operational procedures for routine tasks with accuracy and consistency
• Create and maintain documentation using standardized templates
• Support tracking and reporting of basic service level metrics
• Communicate clearly with internal teams and respond to requests promptly
• Provide support to team members as needed
• Share knowledge of basic processes and refer to documentation when appropriate

Benefits

• Medical
• Dental
• Vision
• Health Savings Accounts / Flexible Spending Accounts
• Life and AD&D Insurance
• 401(k)
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED