Client Program Specialist

American Academy of Ophthalmology Inc•San Francisco, CA

6d•Hybrid

About The Position

The Client Program Specialist partners with physician-led nonprofit associations to deliver exceptional management services that support governance, membership, meetings, communications, and operational excellence. The position serves as a trusted resource for volunteer leaders while managing multiple projects, improving business processes, supporting annual meetings, and collaborating across departments to ensure outstanding client service.

Requirements

Bachelor's degree preferred or equivalent professional experience.
Experience supporting nonprofit associations, membership organizations, or complex client programs preferred.
Strong organizational, project management, and multitasking skills.
Excellent interpersonal, written, and verbal communication skills.
Proficiency with Microsoft Office and experience using CRM or association management systems.
Ability to travel to 2–3 out-of-state meetings annually, including occasional weekends.
Ability to lift up to 35 pounds.
Ability to travel approximately 6–12 days annually.
Eligibility for up to two remote days per week with manager approval.

Responsibilities

Support assigned nonprofit associations by coordinating governance, membership, communications, and operational activities.
Serve as a primary point of contact for volunteer leaders, boards, councils, and committees.
Ensure compliance with bylaws, policies, and applicable regulations.
Build trusted relationships through proactive communication and exceptional customer service.
Manage multiple client programs from planning through execution.
Develop project plans, timelines, documentation, and operational resources.
Identify opportunities to streamline processes and improve efficiency.
Coordinate cross-functional work with internal teams.
Maintain accurate membership and meeting data in association databases.
Coordinate with IT and Accounting to resolve system issues and support business processes.
Process registrations, dues, financial transactions, and reconciliations.
Prepare reports and maintain data integrity.
Coordinate logistics for meetings, webinars, and educational programs.
Support onsite meetings, registration, exhibitors, and committee activities.
Respond to member inquiries with professionalism and accuracy.
Assist with abstracts, awards, and program planning activities as assigned.