Client Platform Specialist

EOS•Newark, CA

20h•Onsite

About The Position

As a Client Platform Specialist, you will support daily IT operations and deliver technical solutions for clients across Windows, MacOS, Android, and iOS platforms. You’ll administer system management tools, device imaging, and mobile device management, while deploying and supporting event networks and IT assets both onsite and remotely. Your role involves troubleshooting complex technical issues, driving process and automation improvements, managing documentation and vendor relationships, and enforcing IT standards. You will also travel to event sites to provide hands-on technical support, ensuring high-quality service and successful event execution.

Requirements

At least 2 years of experience supporting MacOS/Windows/iOS/Android in a corporate environment
BA/BS degree or equivalent experience in a similar field
Client Facing/Customer Service skills are paramount.
Experience managing client expectations and troubleshooting in a fast-paced live event environment.
Excellent communication skills and ability to clearly communicate complex technical concepts
1+ years Enterprise Windows client management experience (GPO’s, Chef, FOG, MDT etc.)
Experience with mobile device management (MDM) solutions
Experience with ADB (flashing/sideloading)
Basic networking skills (DHCP, TCP/IP, FTP, PXE)
Familiarity with Windows 10/11 (Windows Deployment, PE, registry, services, tasks)
Experience in building PCs (specifically gaming), with a wealth of knowledge in upcoming and existing PC components
Certifications: CCNA, CCNP, or CompTIA Network+

Nice To Haves

Strong Work Ethic: A dedicated work ethic is essential for achieving targets and managing client relationships effectively .
Experience with mixed reality and wearables
Basic knowledge of Linux environments
Project Management or Consultant experience
Familiarity with Live Events, Video Streaming, or Audio-Visual equipment
Experience in a startup environment a strong plus

Responsibilities

Support day-to-day operational requests that come in through the queue
Support automated solutions using Powershell, bash scripts, Python
Administer and maintain client system management tools (i.e. PC/phone/tablet imaging)
Administer and maintain mobile device management systems for android and iOS (i.e. ADB/Apple Configurator 2)
Administer enterprise software including deployment and package management
Identify internal process and automation improvements
Diagnose and investigate unique and complex systemic problems
Provide technical support both remotely and onsite at events
Maintain and manage Windows, Android, iOS, iPadOS images
Create and maintain documentation for all processes and troubleshooting guides
Provide technical support for the integration of IT and Network services at events.
Deploys, tests, and supports Event networks, WiFi, IT Assets, IT Help Desk, and Experiential Technology
Delivers technical resources within Event budget and schedule
Applies significant knowledge of industry trends and developments to improve service to our clients
Cultivate a network of global event resources and provide reports on vendor performance
Owns the technical support lifecycle and is responsible for managing technical risks throughout support planning and delivery
Communicates and enforces client IT standards; assists with creating and defining new standards as technology and scope evolves
Travel to event sites such as hotels, convention centers, client campuses, etc