Platform Specialist

Ingram Micro • Buffalo, NY

12d

About The Position

Accelerate your career. Join the organization that's driving the world's technology and shape the future. Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey! The Platform Specialist addresses platform inquiries with speed and accuracy and performs to required service level agreements (SLAs). In this role, you'll perform transactional functions to support business and associate team members’ requests. You understand Ingram Micro's processes and solutions. You effectively resolve issues with accuracy, tact, and speed. Under moderate supervision, you perform transactional functions and order entry duties. You review and verify the accuracy of the request and transaction and complete the transaction accordingly while supporting platform adoption on Xvantage.

Requirements

• Knowledge of professional, effective communication techniques and customer care.
• Understanding of Ingram Micro programs, services, and products.
• Skilled in personal computing including Microsoft programs such as Outlook and Excel.
• Strong organizational skills.
• Ability to work as a team member.
• Analyze data to provide meaningful insights and trends.
• Able to prioritize and operate with urgency and results oriented.
• Two-year college degree or equivalent experience or minimum 3-year experience in functional area.
• OR High School Diploma or equivalent and 5 years functional experience, preferably at a senior level.
• Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.

Responsibilities

• Maintains data integrity.
• Optimize business processes.
• Identifies opportunities to increase usage of platform.
• Works closely with Account Managers and Business Owners to convert opportunities to outcomes.
• Generate data quality reports and metrics and provide insights.
• General support for the team

Benefits

• U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees