eCommerce Platform Specialist

HARMAN International • Carlsbad, CA

15h • Hybrid

About The Position

We are looking for a DTC eCommerce Platform Specialist to help drive our Direct-to-Consumer (DTC) eCommerce business across multiple iconic and emerging audio brands within the Sound United SBU of HARMAN. In this role, you will support the growth and stability of our online platforms by managing day-to-day operations, helping coordinate new feature development, and ensuring our sites provide a seamless customer experience. You’ll work closely with internal teams and external partners to maintain our Salesforce Commerce Cloud (SFCC) platform and related integrations.

Requirements

• Bachelor’s degree in Marketing, Business, Information Systems, or related field.
• 3–5 years of experience in eCommerce platform management or digital technology roles.
• Hands-on experience with Salesforce Commerce Cloud (SFCC).
• Familiarity with connected systems such as OMS, CRM, etc
• Understanding of APIs, data flows, and system integrations in an eCommerce environment.
• Strong organizational and communication skills; ability to manage vendor relationships.
• Problem-solving mindset and ability to translate business needs into technical tasks.
• Willingness to work remotely in hybrid setting with commute to Carlsbad, CA office.
• Successful completion of a background investigation and drug screen as a condition of employment

Nice To Haves

• MBA or Master’s degree.
• Experience with Kibo OMS or similar order management systems.
• Exposure to performance monitoring and site optimization tools.
• Marketplace integration experience (Amazon, TikTok, Walmart).
• Knowledge of Jira, Confluence, or other agile project management tools.
• Interest in headless commerce or modern digital commerce architectures.

Responsibilities

• Monitor and maintain site uptime, error rates, and load performance; establish KPIs and dashboards for site health and speed.
• Oversee day-to-day operations of the eCommerce tech stack, focusing on Salesforce Commerce Cloud (SFCC).
• Act as the technical escalation point for the DTC Merchandising team when troubleshooting is needed.
• Understand integrations between SFCC and connected systems (OMS, CRM, etc).
• Scope, implement, and test new marketplace integrations (Amazon, TikTok Shop, etc.).
• Collaborate with DTC Digital Experience leads to uncover user experience (UX) opportunities.
• Focus on Conversion Rate Optimization (CRO) with every action and development.
• Ideate, create, and manage A/B tests across UX, content, merchandising, etc.
• Provide guidance, create, groom, and test development tickets for agencies and internal teams.
• Evaluate and recommend new tools, services, and vendors for the DTC technology stack.
• Document system architecture, data flows, integration patterns, and workflows for scalability; communicate technical constraints and opportunities clearly to non-technical stakeholders.

Benefits

• Flexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location
• Access to employee discounts on world-class products (JBL, HARMAN Kardon, AKG, and more)
• Extensive training opportunities through our own HARMAN University
• Competitive wellness benefits
• Tuition reimbursement
• “Be Brilliant” employee recognition and rewards program
• An inclusive and diverse work environment that fosters and encourages professional and personal development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees