Client Planning Specialist

Never Ending Travels•New York, NY

2d•Remote

About The Position

Our team is looking for a Client Planning Specialist who enjoys researching options, communicating with people, and turning multiple details into organized vacation plans. This fully remote opportunity focuses on helping clients navigate the planning process while providing consistent support from the initial conversation through completed reservations and itinerary preparation. As a Client Planning Specialist, you will learn about each client's preferences, priorities, budget considerations, and desired experiences before helping identify appropriate vacation options. Depending on the client's needs, this may include resorts, cruises, theme park vacations, family getaways, romantic vacations, accommodations, transportation, and activities. You will also help clients understand available options, coordinate reservation details, maintain accurate planning records, and organize itinerary information as plans develop. Rather than simply processing a reservation, this position involves supporting the overall client experience and helping ensure individual vacation components work together effectively. Strong communication is important because clients may have questions or need updates throughout the process. Attention to detail is equally important when reviewing dates, confirmations, reservation information, and itinerary components. Previous experience in vacation planning is not required. New team members receive training covering planning resources, systems, booking procedures, and client support processes. Candidates should be self-motivated, comfortable working remotely, and interested in developing strong planning and client service skills.

Requirements

Strong interpersonal and communication skills
Excellent organization and attention to detail
Ability to research, compare, and organize information
Comfortable using online tools and learning new systems
Self-motivated and able to work independently

Nice To Haves

Customer service, hospitality, administrative, or planning experience is beneficial but not required

Responsibilities

Gather client preferences and identify appropriate vacation options
Research accommodations, destinations, cruises, activities, and other experiences
Coordinate reservations and organize itinerary components
Maintain accurate client records and planning documentation
Review confirmations and reservation information for accuracy
Provide clear updates throughout the planning process
Manage multiple client planning timelines efficiently