CareIQ Client Performance Manager

CorVel Corporation•Remote,

5d•$66,941 - $101,258•Remote

About The Position

The CareIQ Client Performance Manager ensures clients have an optimized experience using CorVel’s CareIQ Ancillary Healthcare Service. Success in this role requires a strong ability to liaise between CareIQ’s product and operations management teams and the field sales and account management teams. This includes ensuring clients are properly onboarded and trained on service utilization, and that customer expectations and setups align with operational capabilities. It also involves establishing reliable customer reporting and effectively promoting the CareIQ customer marketing message. This is a remote role.

Requirements

Strong proficiency in Microsoft Office Suite is required
Excellent written and verbal communication skills
Demonstrated ability to provide superior service to internal and external stakeholders
Demonstrated ability to build trust and strong cross-functional relationships across an organization to achieve common goals
Proven skill in prioritizing, problem solving, critical thinking, and conflict resolution
Sense of urgency and ability to multitask in a dynamic, fast-paced environment

Nice To Haves

Bachelor’s degree in Business, Healthcare Management, or related field preferred
3 years' prior experience in customer/account management with a proven track record of success with high-level accounts preferred

Responsibilities

Completes in-person, telephonic and video training, support, and sales presentations for internal and external clients
Operates as a Subject-Matter-Expert for CareIQ services, customer support, and client implementations
Effectively communicates standard product and service level specifications to clients and learns their needs to establish customer special handling
Assures that standardized and customer-specific service level requirements are reviewed and able to be operationalized
Collaborates with CareIQ product and operations teams to ensure that customer requirements are successfully received and implemented
Provides service level insights data to clients and field account managers
Collaborates with all CareIQ Product’s departments to ensure operational product synergy
Completes prompt and excellent direction and resolution of customer service issues
Maintains appropriate knowledge of jurisdictional regulations, regarding ancillary care, and ensures client service setups are in alignment
Owns accountability for successful customer experience with CareIQ services
Additional duties as assigned