Client Patient Coordinator, Internal Medicine

Ethos Veterinary Health•Houston, TX

9d•$17 - $20•Onsite

About The Position

The Client Patient Coordinator (CPC) is responsible for maintaining clear communication between the doctor, client, and clinical staff. This includes providing daily financial and medical updates for all in-hospital patients, fielding client phone calls and questions, and ensuring the organized flow of patient records. The CPC also manages the doctor’s appointment schedule, coordinates procedures, and oversees patient treatments. The individual in this role must be friendly, professional, and courteous, and able to handle multiple tasks and frequent interruptions. This position requires a highly organized and dependable person who can navigate challenging situations with positive energy. Strong client communication skills are essential. The CPC must be willing to go above and beyond for clients and maintain a consistent “can-do” attitude.

Requirements

High School diploma is required, Associate's degree (A. A.) or Bachelors is preferred; or related experience and/or training; or equivalent combination of education / experience.
Strong interpersonal and client communication skills with a passion for assisting others.
Exceptional multitasking abilities, organizational skills, and attention to detail.
Dependable, proactive, and team-oriented with a positive attitude.
Proficient in administrative tasks such as word processing, file management, transcription, and email communication, as well as using computer programs for managing patient information.
Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus!

Nice To Haves

Preferably knowledgeable in veterinary practices, pharmacology, medical terminology, and clinic procedures.
Expertise in client service principles, including needs evaluation, quality standards, and client satisfaction.
Familiarity with common drugs, their uses, brand/generic names, side effects, and controlled substance protocols.
Skilled in social perceptiveness and adaptability to others' reactions to enhance client interactions.

Responsibilities

Serve as the primary point of contact for clients by providing patient status updates, financial estimates, treatment authorizations, and discharge instructions.
Admit and discharge patients, coordinate client communications, process invoices and payments, fill prescriptions, maintain medical records, and support patient care and treatment workflows.
Collaborate with doctors, technicians, referring veterinarians, pharmacies, and external service providers to ensure seamless patient care and an exceptional client experience.
Review treatment plans, medications, and hospital documentation for accuracy, obtain client approvals for recommended services, and facilitate timely communication between clients and the medical team.
Manage administrative responsibilities including financial updates, estimates, record requests, correspondence, body care documentation, and coordination with cremation services as needed.
Train and support fellow Client Patient Coordinators (CPCs), participate in required meetings and leadership check-ins, and contribute to efficient hospital operations and client satisfaction.