Client Partner

Augury

2d•$160,000 - $180,000•Remote

About The Position

A leading Industrial AI company, Augury helps the world’s manufacturers leverage real-time production insights and data to drive new levels of efficiency. By combining predictive and prescriptive technology with operational data and customized AI agents, production teams can improve uptime, reduce costs, and maximize yield and capacity. Our mission is to transform how people and machines work together to push the boundaries of human productivity. We are seeking a highly strategic and execution-oriented Client Partner to own a portfolio of enterprise accounts, driving retention, expansion, and long-term customer value. This role is paired with a technical success manager and is responsible for managing the customer lifecycle post-sale, including adoption, value realization, renewal execution, and expansion opportunity identification. The ideal candidate brings a strong ability to connect customer outcomes to commercial impact, with experience in renewal and upsell forecasting, and thrives in complex, industrial customer environments.This position is Remote. The preferred time zones are Eastern US and Central US.

Requirements

7+ years of experience in a software and/or hardware customer success/account management role.
Bonus points for a focus on digital transformation/process optimization, or manufacturing job experience.
Strong ability to collaborate with and influence executives to adopt innovative solutions while maintaining strong relationships with customers and internal stakeholders, especially Sales and Product teams.
Proven expertise in digitizing processes and implementing new technologies.
Technical understanding/aptitude of machines from the Industrial manufacturing arena is a must have.
Strong analytical skills, with the ability to connect customer health, usage, and business outcomes to commercial results
Clear and concise written and verbal skills with the ability to craft compelling stories to advocate for the customer.

Responsibilities

Own a portfolio of strategic accounts, accountable for retention, renewal execution, and expansion (upsell/cross-sell) outcomes
Build and maintain accurate renewal and expansion forecasts for your book of business, with clear visibility into risks, opportunities, and expected outcomes
Proactively identify at-risk accounts and drive mitigation plans to ensure predictable renewal outcomes
Develop and execute account plans that align customer objectives with measurable value and commercial growth opportunities
Identify and progress upsell and expansion opportunities based on customer usage, outcomes, and evolving business needs
Partner cross-functionally with Sales, Support, Product, and Delivery to drive customer outcomes and revenue retention
Lead customer engagements (e.g., QBRs, executive reviews) that clearly articulate ROI, value realized, and future opportunity
Maintain disciplined use of systems (e.g., Gainsight, Salesforce) to ensure data integrity, forecasting accuracy, and visibility