Client Partner, Public Sector

samdesk Canada Inc. • Edmonton, AB

5d • CA$90,000 - CA$120,000 • Hybrid

About The Position

We’re looking for a strategic, business-savvy Client Partner to lead samdesk’s public sector partnerships, beginning with a provincial government relationship spanning emergency management, public safety, and multiple ministries and agencies. You’ll own these relationships end to end: commercial health and renewal, program delivery and rollout, and day to day adoption across a large and varied user base. In practice, the job is one part Account Manager, one part Project Manager, and one part Customer Success Manager, and you need to be credible in all three. You’ll be working with people who use samdesk during wildfire season, floods, severe weather, and public safety incidents. When the province is in an activation, our platform is in the room. That reality shapes everything about how this role operates. This is not a support or customer service role. It’s a high-impact, consultative position focused on outcomes, program governance, and long-term value. We are open to candidates in Edmonton (ideal) While working from home will be your main base, and expect regular onsite meetings with clients.

Requirements

• 5+ years in Customer Success, Account Management, or Customer Strategy, with SaaS or tech experience.
• Direct experience managing provincial, state, or federal government accounts, or equivalent experience working inside government. You understand procurement, fiscal year cycles, briefing notes, and how decisions actually get made.
• Demonstrated success coordinating a complex initiative across multiple teams and stakeholder groups with competing priorities and no direct authority.
• Comfort operating in all three lanes: commercial ownership, project delivery, and hands-on customer success. This role does not hand off the parts you like less.
• Strong technical acumen. Comfortable navigating software platforms and explaining technical concepts to non-technical users.
• Excellent written communication. You can produce a status report or executive summary that a senior government stakeholder will actually read.
• Located in Edmonton, with the ability to be onsite up to 25% for customer meetings and company events.

Nice To Haves

• Working knowledge of emergency management or public safety operations, whether from a vendor, agency, or operational role. Familiarity with EOC structures and incident command is a strong asset.

Responsibilities

• Own the account commercially
• Own retention, renewal, and expansion, including forecast accuracy and renewal risk escalation.
• Build the business case for continued and expanded investment, timed to the provincial budget and fiscal year cycle.
• Navigate procurement, contract vehicles, and renewal paperwork in partnership with our internal teams.
• Help shape how samdesk grows its public sector book, bringing what works on one account to the next.
• Identify and develop expansion opportunities into adjacent ministries, agencies, and regional partners.
• Own the program delivery
• Build and run the rollout plan across ministries and user groups, including sequencing, milestones, dependencies, and risk tracking.
• Run a formal governance cadence: steering meetings, status reporting, and quarterly or seasonal business reviews.
• Coordinate internal delivery across product, engineering, data, and support, keeping commitments realistic and dates honest.
• Manage scoped configuration and integration work through to completion.
• Own adoption and outcomes
• Design and deliver training that scales to a large, rotating, and distributed user base, including refresher cycles ahead of high risk seasons.
• Serve as the strategic advisor and primary point of contact across all stakeholder levels.
• Use tools like HubSpot, Mixpanel, and Intercom to monitor account health, surface risk early, and evidence value with data.
• Define and report on the outcomes the customer actually cares about, in their language, not ours.
• Support customers through live activations and heightened operational periods, in coordination with our internal teams.
• Advocate for the customer internally and feed structured, prioritized input back to product.

Benefits

• Competitive compensation
• Free access to a health benefits package for you and your family, including dental, extended health, vision care, and a health spending account
• Opportunity to participate in our employee stock option plan

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed