Client Partner, Management Services

Fraser Health•Surrey, BC

7d•Onsite

About The Position

Fraser Health is seeking a dynamic and experienced Client Partner, Management Services to support our management and management-support employee groups in delivering a positive and consistent employee experience. In this key advisory position, you will partner with leaders across Fraser Health to provide strategic and operational human resources support. You will play a vital role in ensuring the consistent application of employment practices, supporting performance management, and navigating complex employee relations matters.

Requirements

Bachelor’s degree in Human Resource Management or a related field.
5–7 years of recent, related HR experience, preferably within a large, complex organization.
Demonstrated expertise supporting performance management for non-contract employee groups.
Equivalent combination of education and experience may be considered.
Strong knowledge of employment legislation, HR best practices, and employee relations processes
Proven ability to manage sensitive and complex workplace issues with professionalism and discretion
Exceptional communication, problem-solving, and conflict resolution skills
Financial acumen with experience in forecasting and reporting
Ability to build strong relationships and influence leaders at all levels
Proficiency in the use of personal computers using a variety of software applications.
Physical abilities to perform the duties of the position.
Experience working within framework of collective agreements and union representation.
Demonstrated knowledge of the application of government framework and guidelines applying to Management & Management Support compensation within the health sector.
Demonstrated knowledge of employment law as it pertains to workplace environments and employment contracts including common law requirements.
Demonstrated knowledge of employment and services contracts.

Responsibilities

Provide expert guidance and support to managers on assigned Employee Experience practices for management and management-support employee groups.
Ensure consistent and appropriate application of the Terms and Conditions of Employment.
Advise on and administer compensation changes related to acting assignments, special appointments, secondments, and other employment status changes.
Lead and support the resolution of complex employee relations matters, including legal challenges and wrongful dismissal claims.
Support performance planning initiatives by advising managers on the development and implementation of performance improvement plans and ensuring appropriate documentation and alignment with organizational standards.
Prepare and analyze financial forecasts and actual cost reports.
Provide guidance, interpretation, and support related to Respectful Workplace Policy, Human rights legislation, and Harassment and discrimination concerns.
Facilitate dispute resolution and recommend effective approaches to address workplace conflicts.
Supports the use of Performance Link (performance planning) and Insight (360 degree feedback) web-based resources to ensure the systems support Managers in performance planning. Identifies system development requirements, utilizes feedback from system users on system enhancements, develops user support documentation and education venues and support.
Builds and maintains effective networks with other health authorities to support consistent application of Terms and Conditions of Employment, compensation practices and the development of new approaches.
Works with individuals and groups to coach and develop the integration of sound performance planning practices and links feedback on leadership competencies within performance planning.
Prepares budget forecasts for Management & Management Support salary range progression and/or performance-based compensation rewards. Works with Executives, Directors and Managers on the development and application of Fraser Health's Management & Management Support compensation plan ensuring consistent and appropriate application.
Supports Disability Management Consultants with the Duty To Accommodate process for MMS employees; attends accommodation meetings, researches alternative positions to meet accommodation requirements and finalizes accommodation agreements.
Reviews the framework and systems support for Fraser Health's Insight (360 Feedback) initiative. Provides coaching and group support on the use of the Insight.
Provides advice and authorizes compensation for new hires within the guidelines of the management & management support compensation plan to hiring managers and Client Partners, Talent Acquisition.
Provides support to managers and employees on the consistent interpretation of the Terms and Conditions of Employment by responding to queries; researches relevant source material as required.
Provides advice and guidance to Managers on performance improvement plans for their employees and assists with employee misconduct investigations including those connected to policy violations in the areas of Breach of Confidentiality, Respectful Workplace and Electronic Communications.
Develops a variety of resource guides and, on-line tools and presentations; researches best practices, writes and formats the guides and tools and ensures that these resource guides and tools are kept current.
Remains current in human rights, employment and other related legislation and human resource practices to ensure Fraser Health practices and programs are within legislated requirements.
Collaborates with various internal and external stakeholders to contribute to, support and strengthen assigned Employee Experience initiatives and practices.