Client Partner II - Remote US
About The Position
Join a high-performing, tight-knit team at a fast-growing company using the Internet of Things (IoT) to transform how organizations maintain compliance, enhance safety, and reimagine operations. SmartSense by Digi and Jolt are trusted by some of the world’s most recognizable brands including CVS Health, Walgreens, Walmart, McDonald’s, Jack in the Box, Hartford HealthCare, and Children’s Minnesota to protect their operations and the people they serve. We’re looking for team-oriented change agents who want to help shape the future of IoT. As a Client Partner, you are the strategic and commercial owner of post-sale customer relationships. You are accountable for retention and expansion revenue across your portfolio of enterprise accounts. You guide clients through adoption and growth of SmartSense and Jolt solutions, ensuring they achieve measurable operational and financial outcomes. You partner closely with Customer Success, Sales, and Product to drive adoption, identify expansion opportunities, and influence long-term customer strategy.
Requirements
- Demonstrated ability to grow and retain accounts
- Comfortable engaging Director-level and above stakeholders, with growing executive presence
- Strong project management, organizational, and communication skills.
- Comfortable balancing multiple priorities and accounts in a fast-moving environment.
- Collaborative team player with mentoring and leadership experience.
- Knowledge of enterprise-level operations within the FoodService and/or Healthcare sectors is required.
- Candidates must have valid work authorization in the United States at the time of application.
Nice To Haves
- Familiarity with SaaS, IoT, or enterprise software solutions is a bonus.
Responsibilities
- Own and drive expansion revenue across your book of business, including upsell, cross-sell, and renewals.
- Align SmartSense solutions to customer business outcomes, driving adoption, ROI, and long-term value.
- Identify, recommend, and close upsell and cross-sell opportunities in partnership with Sales teams.
- Facilitate executive-level business reviews, trainings, and regular check-ins to ensure continued success.
- Serve as the voice of the customer internally, influencing product development, best practices, and roadmap priorities.
- Manage escalations and coordinate cross-functional resolution with Product, Support, and Operations teams.
- Contribute to and maintain account plans that capture growth opportunities and operational practices.
- Collaborate with team members and contribute to shared best practices.
- Apply established best practices for managing and growing enterprise accounts.
Benefits
- short-term incentive program
- new hire stock award
- paid parental leave
- open (uncapped) PTO
- hybrid work environment
- competitive medical, health & wellbeing and compensation offerings
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
