Client Partner / Account Manager

North America•Miami, FL

16d

About The Position

Xebia is a pioneering Software Engineering and IT consultancy company, transforming and executing at the intersection of Domain and Technology to create digital leaders for our people, clients, partners, and communities. With over 20 years of experience, we help the world’s top 250 companies and category leaders overcome digital challenges, embrace innovation, adopt new technology, and implement new business models. In addition to high-quality consulting, we also provide offshoring and nearshoring services. We are organized in complementary chapters – teams with a tremendous amount of knowledge and experience within a particular field, such as Agile, DevOps, Data and AI, Cloud, Software Technology, Low Code, and Microsoft Solutions. Our mission can be captured in one word: Authority which means being a recognized leader in the service lines we serve. As professionals, as a global company, and as a digital pioneer. The only way we can achieve this is by constantly reinventing ourselves, hiring exceptional talent, claiming the position of thought leader, and sharing our knowledge. That’s what got us to where we are today, and we’re incredibly proud of that. Xebia is always on the lookout for extraordinary people. We believe that quality without compromise starts with our people. We care about mutual respect, appreciating cultural differences, and complementing, strengthening, and motivating each other to become an authority in your field. Supporting the passion of exceptionally smart people is the foundation of our organization. Everything we do – our mission, values, strategic innovation, hiring process, and knowledge management – is anchored on this principle. At Xebia, we learn, grow, explore and create new frontiers in business together. We are looking for an experienced Account Manager / Client Partner to manage and grow existing client accounts, fostering strong relationships, and ensuring client satisfaction . Your role will involve understanding client needs, providing strategic IT consulting solutions, and identifying opportunities for account expansion. The ideal candidate should have a solid background in account management, a deep understanding of the IT consulting business , and a proven track record of driving client success.

Requirements

Bachelor's degree in business administration, finance, computer science, or a related field.
3 to 5 years of account management experience within an IT consulting or technology solutions company.
Demonstrated track record of successfully managing and growing client accounts, meeting revenue targets, and driving client satisfaction.
Strong relationship-building skills with the ability to establish trust and credibility with key stakeholders.
Excellent communication and presentation skills, with the ability to effectively convey complex IT concepts and solutions to clients.
Strong problem-solving and analytical skills to understand client needs and develop tailored solutions.
Ability to work collaboratively in a team environment, as well as independently with minimal supervision.
Proficiency in CRM software and Microsoft Office Suite.
Willingness to travel to client locations as and having a “walk the hall” mindset

Nice To Haves

A master's degree is a plus.
BFS / Insurance / Retail / Pharma vertical experience is desired but not mandatory

Responsibilities

Expand and grow client accounts by identifying upselling and cross-selling opportunities based on a deep understanding of client business objectives
Manage existing client accounts, serve as the primary point of contact and build strong relationships with key decision makers and grow existing accounts.
Conduct regular account reviews to assess client satisfaction, identify areas for improvement, and propose appropriate enhancements to meet client needs.
Develop and execute account growth strategies, including account penetration plans, to achieve revenue targets and drive business growth. All this via a systematic account plan approach.
Proactively create opportunities to support our service lines and leverage alliance partners to maximize business and deliver incremental value to customers.
Promote Client development and build relationships with Clients through office visits, presentations, and negotiations ( “Walk the hall” mindset)
Proactively identify client risks or opportunities and help manage the project team to effectively respond.
Utilize strategic client hunting practices, industry/market analysis, internal communication, external promotions, and constant in-depth client analysis to uncover revenue opportunities.
Track vendor agreements and complete accurate invoicing information.
Stay updated on industry trends, regulatory changes, and emerging technologies within the IT sector to proactively offer innovative solutions to clients.
Prepare and deliver client presentations, proposals, and reports that effectively communicate value propositions and showcase the benefits of our IT consulting services.
Maintain accurate and up-to-date records of client interactions, opportunities, and account status in the CRM system.