Client Partner

Monotype•Woburn, MA

10d•$125,000 - $140,000•Hybrid

About The Position

Named "One of the Most Innovative Companies in Design'' by Fast Company, Monotype brings brands to life through type and technology that consumers engage with every day. The company's rich legacy includes a library that can be traced back hundreds of years, featuring famed typefaces like Helvetica, Futura, Times New Roman and more. Monotype also provides a first-of-its-kind service that makes fonts more accessible for creative professionals to discover, license, and use in our increasingly digital world. We work with the biggest global brands, and with individual creatives, offering a wide set of solutions that make it easier for them to do what they do best: design beautiful brand experiences. Want to learn more about who we are visit us at www.monotype.com Who do we need? The Client Partner serves as the post-sale relationship owner and strategic delivery partner for Monotype's Creative Type Services offering. This role is critical, taking over from the Global Key Account Director once the contract is signed. While the Global Key Account Director manages contracts and major upsells, the Client Partner drives service delivery excellence, client retention, and organic growth. Acting as the central hub, you orchestrate delivery teams, bridge creative and operational needs, and ensure clients realize measurable value from their Creative Type Services engagement.

Requirements

Proven experience in customer success, account management, or client services within creative or brand-led environments
Strong track record of managing complex client relationships and driving retention
Experience leading and coordinating cross-functional creative and operational teams
Ability to understand and articulate how typography impacts brand strategy and business outcomes
Capability to evaluate typographic strategies and identify opportunities for Monotype's creative services
Comfortable discussing design direction, font pairing, brand identity, and creative execution
Skilled at facilitating collaboration between client creative teams and Monotype specialists
Bridge-builder between creative vision and technical/operational execution
Comfortable presenting to both creative leadership and C-suite executives
Self-driven with strong ownership mentality for client outcomes
Proactive in identifying creative opportunities and addressing challenges before escalation
Balanced perspective appreciating both creative excellence and business objectives

Nice To Haves

Background in creative services, brand management, agency operations, or related fields (strongly preferred)
Ideally, a strong foundation in creative and typographic principles to engage credibly with client creative teams
Familiarity with design tools and creative workflows (Adobe Creative Cloud, Figma, etc.)

Responsibilities

Post-Sale Relationship Ownership Assume primary relationship ownership after Global Key Account Director closes the initial sale
Build deep, ongoing partnerships with client creative leaders, brand managers, and operational stakeholders
Serve as the main point of contact for service delivery, strategic planning, and partnership development
Maintain regular engagement cadence (weekly check-ins, monthly strategic reviews, quarterly QBRs)
The Client Partner is responsible for identifying upsell opportunities.
Creative Program Leadership Coordinate the Core Team: Type Success Manager and Project Manager for seamless delivery
Activate Support Team resources as needed: Executive Creative Director, Creative Team, Technical Craft, Operations
Translate client creative challenges into actionable project briefs for creative and technical teams
Bridge the gap between client creative vision and Monotype's technical/typographic capabilities
Ensure integration across operational excellence, creative solutions, and strategic advisory
Creative Partnership & Engagement Engage with Creative Directors, Brand Managers, and design teams on typographic strategy
Evaluate client typographic needs and identify opportunities for creative services and custom solutions
Communicate the creative and business impact of typography decisions and recommendations
Partner with Executive Creative Director to deliver strategic typography counsel and executive briefings
Facilitate collaboration between client creative stakeholders and Monotype's Senior Creative Type Consultants
Service Value & Growth Management Ensure clients realize measurable value across the five service pillars (Type Systems, Intelligence, Activation, Innovation, Vision)
Identify opportunities to deepen engagement and expand service adoption within existing scope
Recognize natural expansion opportunities (additional brands, regions, or service enhancements)
Track and report on key performance indicators, success metrics, and client outcomes
Drive contract renewals through demonstrated value delivery and strategic partnership development

Benefits

Hybrid work arrangements and competitive paid time off programs.
Comprehensive commercial medical insurance coverage to meet all your healthcare needs.
Competitive compensation with corporate bonus program & uncapped commission for quota-carrying Sales
A creative, innovative, and global working environment in the creative and software technology industry
Highly engaged Events Committee to keep work enjoyable.
Reward & Recognition Programs (including President's Club for all functions)
Professional onboarding program, including robust targeted training for Sales function
Development and advancement opportunities (high internal mobility across organization)
Retirement planning options to save for your future, and so much more!

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