Client Partner / Senior Client Partner

Mindtickle

17h•$160,000 - $260,000

About The Position

Mindtickle is the market-leading revenue productivity platform that combines on-the-job learning and deal execution to get more revenue per rep. Mindtickle is recognized as a market leader by top industry analysts and is ranked by G2 as the #1 sales onboarding and training product. Weâre honoured to be recognized as a Leader in the first-ever Forrester Waveâ¢: Revenue Enablement Platforms, Q3 2024! We are looking for a Client Partner (CP) who will serve as the strategic advisor and primary liaison between Mindtickle and its most important customers. This role is responsible for driving customer value, adoption, renewal, and expansion within existing accounts while aligning Mindtickleâs solutions with the clientâs business goals. The ideal candidate will bring a partnership mindset, strong business acumen, and a consulting background with experience managing complex client relationships.

Requirements

Possess a deep understanding of business strategy and industry trends.
Own strong knowledge of SaaS products and solutioning.
Are experienced in managing large-scale, multi-stakeholder client programs.
Have demonstrated ability to solve complex client problems using structured thinking.
Are obsessed with aligning client outcomes to long-term business value.
Have experience in consultative, value-driven conversations with executive stakeholders.
Control and grow accounts through upsell/cross-sell initiatives.
Are comfortable discussing both business and technical concepts with clients.
Possess excellent communication, presentation, and stakeholder management skills.
Are data-driven with experience in monitoring and analyzing customer success metrics.

Nice To Haves

Worked at a top-tier management consulting firm (e.g., MBB, Big 4).
Have experience in sales, account management, or business development with a focus on retention and expansion.
Are familiar with working in or selling into enterprise clients, ideally in tech or SaaS environments.
Have led cross-functional initiatives or complex client-facing projects.
Possess a strong track record in customer success and driving measurable business outcomes.
Hold an advanced degree (MBA or equivalent), preferred.

Responsibilities

Acting as the primary point of contact for assigned clients, ensuring delivery of measurable business value.
Driving adoption of products and services, including new features and solutions.
Proactively managing renewals through value realization and strong stakeholder engagement.
Identifying and executing expansion opportunities (cross-sell and upsell) within existing accounts.
Building strategic partnerships by translating client priorities into actionable plans.
Leading initiatives and projects on the client side to ensure ongoing value realization.
Facilitating ROI discussions and long-term value positioning with key stakeholders.
Monitoring customer health metrics such as ROI, MAU, GRR, and NRR, and addressing risks.
Managing relationships across multiple client stakeholders, including C-level executives.
Increasing Mindtickleâs footprint by multi-threading relationships within client organizations.