Client Outreach Delivery Manager
About The Position
The Retail Solutions Effectiveness team is accountable for defining and leading sales solutions design strategy across the retail bank. The team will be responsible for delivering an end-to-end sales journey and sales effectiveness strategy to optimize sales performance, drive consistency, and strengthen client relationships. Our work enables Retail colleagues to operate with clarity, confidence, and a customer first mindset. Our Sales Support Manager role will support Client Outreach strategy execution. The Sales Support Manager I provides leadership in corporate sales focused efforts, including the development, stewardship and day-to-day management of corporate program sales strategy designed to enhance sales performance throughout the Retail network.
Requirements
- Bachelor's degree or progressive work experience in addition to experience below
- 5-7 Years of related experience
- Demonstrated strategic and creative thinker
- Strong project management experience including meeting deadlines and staying within budget
- Broad knowledge of sales development techniques, administration and goal setting
- Strong communication skills
- Experience leading complex initiatives from concept through implementation.
Nice To Haves
- Strong project and program management capabilities.
- Experience developing business requirements and partnering with technology and platform teams.
- Familiarity with Agile or Scaled Agile delivery models.
- Strategic mindset with the ability to bridge business objectives and execution.
- Strong stakeholder management and cross-functional collaboration skills.
Responsibilities
- Manages the day-to-day responsibilities of an assigned budget
- Provides store level communication and results reporting for Retail Sales Programs under direct management
- Develops staffs analytical capability and seeks opportunities to enhance staff skills and proficiencies through training, practice and/or outside education
- Provides dedicated company-wide support and day-to-day oversight of various Retail Sales Programs activities in support of the store network achieving financial business objectives
- Works with Retail management to plan, forecast and analyze short and long-term sales development strategies, financial goals and programs
- Provides or assigns appropriate analysis, planning, and reporting resources to development, monitoring and after-action review of Retail Sales Program results and reviews findings with appropriate management
- Meets regularly with business line leaders to determine sales priorities; develops sales enhancement alternatives, presents them to executive management and business lines and formulates decisions and plans
- Ensures existing sales incentive and promotional programs are administered accurately and according to established plan rules and guidelines
- Coordinates Company and outside resources needed to support sales development activities
- Participates in special projects as required
Benefits
- health and well-being benefits
- savings and retirement programs
- paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
- banking benefits and discounts
- career development
- reward and recognition
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
