Client Outreach & Customer Service Specialist
About The Position
Join Our Team as a Client Outreach & Customer Service Specialist! Are you ready for a career where every day is filled with the opportunity to make someone feel confident, beautiful, and empowered? Wax Center Partners, a proud franchisee of European Wax Center, is seeking vibrant and energetic individuals just like you to join our team as a Client Outreach & Customer Service Specialist! As a crucial member of a European Wax Center team, you will not only make a lasting impact on the Guest Experience, but also have the opportunity to drive your potential earnings through motivating and competitive client outreach and booking incentives! About the Role: As a Client Outreach & Customer Service Specialist, you will be at the forefront of our mission to provide exceptional service to our guests. From sharing the expertise of our services and products to ensuring every guest leaves with Unapologetic Confidence, your role is vital in creating moments that matter.
Requirements
- 6 months to 1 year of prior experience in customer outreach / call center required.
- 6 months to 1 year of guest experience / POS software experience required.
- Exceptional interpersonal and communication skills.
- Always maintain a consistently professional appearance and demeanor.
- Ability to responsibly open and close the center; this is a key holder position!
- Ability to maintain an independent working environment and exhibit self-motivation to complete call lists and achieve goals.
- Willingness to work a flexible schedule, including mornings, evenings, and weekends
- Upholds a driven, outgoing, and personable disposition
Responsibilities
- Share the expertise of our services, products, and wax passes with guests, while enhancing the Guest Experience and upholding exceptional customer service
- Create organic and effective client target lists for specific promotional or incentivized outreach
- Engage with clients directly by making ~100 Daily Outreach Calls to recurring, lapsed, or new Guests for 9 Phoenix locations
- Produce outreach call targets and booking conversion results
- Analyze guest profiles and collaborate with passionate associates to maximize opportunities and your earnings potential.
- Participate in engaging guest outreach to bring the experts in waxing back to the forefront of your community.
- Provide excellent customer service over the phone and in person while performing front desk operational tasks such as checking guests in and out, rebooking services, upselling, etc.
- Turn your passion for the beauty industry into a rewarding career!
Benefits
- Medical, Vision, Dental, and Disability Insurance
- Paid Time Off Program
- Discounts on Waxing Services and Retail Products
- Best in class training and continuous education
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
