Client Ops Admin
About The Position
Support the leaders who help pharmacies nationwide! Liberty Software is a leading healthcare technology company dedicated to creating innovative solutions for retail pharmacies across the United States. Our platform helps clients enhance patient safety, improve customer service, and maximize profitability. With a strong commitment to excellence, we are revolutionizing the healthcare technology landscape. The Client Ops Admin provides high-level administrative and operational support to the VP of Client Services and the Directors. This role is responsible for optimizing executive productivity, coordinating cross-departmental activities, ensuring smooth operational workflow, and serving as a central point of communication for the leadership team. The ideal candidate is proactive, detail-oriented, highly organized, and capable of handling sensitive information with professionalism and discretion. Please note: This role is based in our Grapevine, TX office Liberty Software does not offer employment sponsorship opportunities for this role (e.g., H-1B, OPT, or other work visa status).
Requirements
- 1+ years of experience in an Administrative Assistant
- Exceptional written and verbal communication skills
- Strong organizational abilities with meticulous attention to detail
- Ability to manage multiple priorities with minimal supervision in a fast‐paced environment
- High level of professionalism, judgment, and confidentiality
- Proficiency with Microsoft Outlook, Teams, Word, Excel, PowerPoint, and shared document systems
- Experience supporting multiple senior leaders simultaneously
Nice To Haves
- Familiarity with project management tools (e.g. Zendesk, JIRA)
- Strong analytical and problem-solving skills
Responsibilities
- Act as the central point of contact between executives, internal teams, customers, and external partners
- Assist with planning and coordinating department initiatives, projects, and cross-functional activities
- Prepare dashboards, status updates, and operational summaries as requested
- Track and manage departmental deadlines, priorities, and deliverables
- Collaborate with Accounting to manage customer‐leaving workflows, including verifying billing status, coordinating internal communications, and ensuring proper documentation
- Support change‐of‐ownership processes, including gathering required forms, updating internal systems, and maintaining accurate customer records
- Update and maintain customer fields in Zendesk related to departures, ownership changes, and account transitions to ensure accurate and timely data across teams
- Send welcome emails to new customers and ensure all onboarding steps are initiated promptly
- Coordinate with Sales and Fulfillment on hardware orders, including confirming order details, tracking fulfillment, and communicating any updates or issues
Benefits
- 100% employer-paid medical and life insurance for employees, with optional dental and vision coverage at no cost
- Family coverage available with Liberty contributing 50% of the premium
- Fully vested 401(k) with employer match
- Employer contributions to Health Savings Accounts (HSA)
- Generous paid time off and paid holidays
- Tuition reimbursement and continuing education support
- Adoption expense reimbursement
- Dependent Care Flexible Spending Account (FSA) for tax savings on childcare
- Confidential counseling resources for mental health, financial planning, and more, via Optum EAP
- Fully stocked breakroom
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
