Client Operations

U.S. Bank • Boston, MA

2d • $98,175 - $115,500

About The Position

Delivering a comprehensive, holistic approach to each client relationship, working to bring the very best solutions and services the firm has to offer — across all of our locations, products, and capabilities. Participates in the identification, design, development and implementation of assigned projects and solutions for our client needs. Responsibilities may be general, client focused or transformational in nature. Interfaces with internal and external resources to ensure successful and timely completion in accordance with client needs. Manages client inquiries, projects and initiatives across a multi-discipline servicing team. Create a seamless, integrated operating model across product jurisdictions and operating centers Represent an internal and external point of escalation, across all business lines that serve the client, for unresolved service items Provide governance and framework to enhance delivered service solutions Lead monthly internal and external meetings to review KPI’s, key issues, and forthcoming new products/asset classes

Requirements

• Bachelor's degree, or equivalent work experience
• Eight to ten years of experience in project management activities

Nice To Haves

• Knowledge of multiple business lines preferred (Fund Accounting/Custody/Transfer Agent/Fund Administration)
• Considerable knowledge of assigned business line or functional area
• Demonstrated management and leadership skills
• Strong organizational and analytical skills
• Advanced knowledge of project management
• Ability to identify and resolve exceptions and to analyze data
• Excellent verbal and written communication skills
• Master's degree preferred

Responsibilities

• Manages client inquiries, projects and initiatives across a multi-discipline servicing team.
• Create a seamless, integrated operating model across product jurisdictions and operating centers
• Represent an internal and external point of escalation, across all business lines that serve the client, for unresolved service items
• Provide governance and framework to enhance delivered service solutions
• Lead monthly internal and external meetings to review KPI’s, key issues, and forthcoming new products/asset classes

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level