Client Operations Support – Sr Professional I

Fiserv•Indianapolis, IN

3d•Onsite

About The Position

Client Operations Support – Sr Professional I manages day-to-day support for a defined client base and coordinates with internal production, technology, and development teams to deliver accurate, timely outcomes. This role supports client relationships, reconciles production activity, and validates work completed through the production facility. The position helps maintain service continuity, issue resolution, and clear communication across internal and client-facing stakeholders.

Requirements

4+ years of experience in client operations, account support, production support, or service delivery within a financial services, payments, print, mail, or related operational environment.
4+ years of experience managing client requests, resolving service issues, and coordinating work across internal business and technical teams.
4+ years of experience performing reconciliation, transaction validation, reporting, or other detail-oriented operational controls using Microsoft Excel and Microsoft Word.
Experience supporting large client accounts, prioritizing multiple workstreams, and communicating status, risks, and resolution steps in writing and verbally.
Ability to analyze operational issues, research root causes, and recommend practical solutions using data, product knowledge, and documented processes.
Bachelor’s degree or higher, or equivalent combination of education, related experience and/or military experience.

Nice To Haves

Experience supporting print, mail, document, or production facility operations.
Experience using Microsoft Access or Microsoft PowerPoint in support of reporting, presentations, or operational analysis.
Experience preparing client quotes, billing support, or account-level financial reconciliations.
Knowledge of financial services products, transaction processing, or client service operations.

Responsibilities

Manage daily interactions for an assigned client portfolio and serve as a primary contact for operational questions, service requests, and issue resolution.
Coordinate work across production, technology, development, and internal support teams to audit and complete client deliverables accurately and on time.
Reconcile and validate daily production activity, transactions, and output to confirm completeness, accuracy, and adherence to service requirements.
Develop and maintain working relationships with client contacts through clear follow-up, regular communication, and timely updates on open items.
Research service issues, analyze root causes, and deliver resolution options that align with product capabilities, operational requirements, and client needs.
Process high volumes of transactions and related information with accuracy, attention to detail, and adherence to established timelines.
Prepare reports, activity logs, client updates, billing support details, quotes, and reconciliation records using Microsoft Excel and other standard business tools.
Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Benefits

Fuel Your Life program to support your physical, financial, social, and emotional well-being
Paid holidays and generous time away policies
No-cost mental health support through Employee Assistance Programs
Living Proof program to recognize your peers’ extra effort with points redeemable for rewards
Eight Employee Resource Groups to foster a collaborative culture and expand your network
Unparalleled professional growth with training, development, and internal mobility opportunities
Medical, dental, vision, life, and disability insurance options available from day one
Retirement planning and discounted shares with the Employee Stock Purchase Plan
Tuition assistance and reimbursement program
Paid parental, caregiver, and military leave