Client Operations Supervisor

Barry's•Pasadena, CA

3d•$24 - $24

About The Position

The Client Operations Supervisor is the first point of contact for Barry’s clients and leads hospitality and the execution of daily studio operations. The role supports the Senior/General Manager and Assistant General Manager with marketing initiatives, team development, brand standards, and studio facilities. The supervisor assists clients with class selections, membership questions, Fuel Bar orders, and retail, while helping build a strong Barry’s community. The position leads on-duty operations, supports and develops studio staff, and helps ensure consistent hospitality and a positive client experience. It also contributes to studio marketing, inventory control, client engagement and retention programs, studio systems, and facilities upkeep. The role represents Barry’s culture and brand within the studio and fitness community. Barry’s describes itself as the original strength and cardio interval fitness experience. Its classes alternate between weights and treadmill running, focus on a different muscle group each day, and are designed to tone muscle, maximize fat loss, and boost metabolism. Smoking is prohibited in all indoor areas of Barry’s studios and corporate offices.

Requirements

Strong customer service skills.
Availability to work five shifts, including weekends and public holidays.
Friendly, outgoing personality and enjoyment of social interaction.
Enthusiasm for the studio and the job.
Patient, courteous listening skills and ability to show empathy.
Can-do attitude when responding to client requests.
Cooperative manner and optimistic attitude.
Ability to prioritize and work in a fast-paced environment.
Attention to detail and care for the studio’s appearance and cleanliness.
Ability to work effectively as part of a team.
Professional appearance and behavior.
Excellent communication skills.
Must be at least 18 years old to apply.

Responsibilities

Lead on-duty operations, including class check-ins and studio opening and closing in accordance with policies and procedures.
Support management of studio staff on duty.
Develop effective and cooperative relationships with clients and staff.
Support the Senior/General Manager and Assistant General Manager with studio marketing strategy, including acquisition tactics, client and community initiatives, studio and team engagement, and corporate lead generation and outreach.
Assist with Fuel Bar and retail inventory control and counts.
Partner with the Senior/General Manager and Assistant General Manager to implement and execute hospitality processes, and ensure team members are consistently trained and continue developing their skills.
Train and provide ongoing development to team members to support a consistent client experience and uphold Barry’s mission, vision, values, and hospitality standards.
Oversee implementation and execution of milestone, loyalty, and surprise-and-delight programs in the studio, and celebrate special events in accordance with guidelines to support community and retention.
Manage studio systems, including Zendesk and Brandbot.
Ensure client matters are resolved or escalated promptly and that client inquiries receive consistent follow-through.
Assess client needs, maintain service quality standards, evaluate client satisfaction, and communicate studio promotions and special events.
Lead prompt and effective internal and external communication.
Maintain brand standards and studio facilities, including laundry, Red Room maintenance, Locker Room cleaning, and overall cleanliness.
Conduct weekly studio facilities walk-throughs and audits with the Senior/General Manager, Assistant General Manager, or Facilities Lead.
Deliver customer service for retail and the Fuel Bar, including pre- and post-class orders.
Merchandise retail and maintain brand standards.
Identify opportunities to drive sales and elevate the client experience.
Uphold Barry’s community and culture standards and live the company mission, vision, and values daily.
Represent the Barry’s brand within the studio and throughout the fitness community.
Participate in and enhance the community with studio and regional teams.