Client Operations Specialist

Chamber Cardio•Washington, DC

4d•Remote

About The Position

Chamber Cardio – Where Care Comes Together About Chamber Cardiovascular disease remains the leading cause of death in America. At Chamber, we’re rebuilding the system for cardiology, creating a world where outcomes, not volume, define success. We partner with independent cardiologists to help them lead population health efforts in their communities, equipping them with technology, data, and operational tools that turn complex insights into better care for patients. Our model blends clinical expertise, thoughtful design, and a modern operating platform that supports physicians, patients, and payers alike. We believe innovation and empathy go hand in hand, and by combining cutting-edge AI tools with a relentless focus on human care, we can transform heart health at scale. Role Overview Chamber is seeking a Client Operations Specialist to support partner implementations and ongoing account management as the organization continues to scale. Reporting to the Head of Implementation and Corporate Initiatives, this role will coordinate work across contracting, launch, and post-launch support to ensure internal teams and external partners remain aligned, informed, and on track. This is a hands-on, highly collaborative role for someone who is organized, proactive, and comfortable creating structure in a fast-moving environment. You will manage day-to-day client workflows, communications, and project tasks that support successful payer partnerships. You will serve as a critical link between Chamber’s internal teams and our clients managing project plans, tracking open items, preparing partner-facing materials, and helping establish consistent operating practices that allow Chamber’s customer organization to scale.

Requirements

Bachelor’s degree required.
3+ years of client-facing operations, partner implementation, or account management experience specifically within the healthcare industry.
Strong project management skills, including structured plan development, milestone tracking, and risk management across multiple concurrent initiatives.
Ability to navigate ambiguity and excel in a fast-paced, evolving startup setting.
Outstanding verbal and written communication skills across internal leadership and external payer stakeholders.
High attention to detail with proactive issue identification and resolution capabilities

Responsibilities

Lead day-to-day project management for partner implementations, including project plans, workstreams, timelines, milestones, dependencies, and open items across Chamber teams and external partners.
Support implementations from contract execution through launch by tracking decisions, coordinating follow-ups, and ensuring outstanding needs are addressed in a timely manner.
Own intake and documentation for incoming partner requests, ensuring priorities are clearly defined, next steps are documented, and stakeholders have visibility into progress.
Identify partner risks, blockers, or gaps early and escalate appropriately to keep work moving forward.
Partner closely with the Head of Implementation and Corporate Initiatives to drive payer satisfaction and support successful client outcomes.
Prepare clear, polished partner-facing materials, including project plans, presentation decks, meeting notes, and decision logs.
Participate in payer calls to manage deliverables, document decisions, confirm ownership, and coordinate next steps.
Build relationships with payer stakeholders and lead weekly check-ins to track progress, resolve open items, and maintain alignment on key priorities.
Communicate status updates in a thoughtful, concise, and timely manner to both internal and external stakeholders.
Partner closely with Clinical, Operations, Finance, Provider Operations, Legal, and other cross-functional teams to coordinate implementation workstreams and resolve issues as they arise.
Support post-launch account management activities, including monitoring data feeds, tracking reporting needs, and managing operational follow-ups.
Help build Chamber’s partner implementation playbook by documenting repeatable steps, lessons learned, templates, and best practices as the organization scales.
Recommend process improvements that increase clarity, efficiency, and consistency across partner implementations.