Client Operations Manager

Cushman & Wakefield•Frisco, TX

4d•$76,500 - $90,000

About The Position

Responsible for leading a team of facility management professionals focused on delivering services to client locations throughout the United States and Canada. This leader will provide overall direction, coordination, approvals, assigning job responsibilities, and driving operational results for the team.

Requirements

Lead and oversee a team of 5-15 facility management professionals
Foster a positive, professional and collaborative work environment
Design and implement effective onboarding programs
Provide continuous training, mentoring, and professional development opportunities
Establish and maintain a strong retention strategy
Ensure operational excellence through process optimization, structural improvements, and efficient resource allocation
Communicate, support, and enforce company policies, procedures, and initiatives
Review and approve expenditures, work requests, and operational decisions
Collaborate with client representatives to address and resolve concerns or disputes
Partner with C&W leadership to develop and implement best practices

Responsibilities

Lead and oversee a team of 5-15 facility management professionals, fostering a positive, professional and collaborative work environment.
Design and implement effective onboarding programs to integrate new Team members smoothly and ensure they are set up for success.
Provide continuous training, mentoring, and professional development opportunities to enhance team performance and support career growth.
Establish and maintain a strong retention strategy by addressing employee needs, recognizing achievements, and promoting staff satisfaction.
Ensure operational excellence through process optimization, structural improvements, and efficient resource allocation.
Communicate, support, and enforce company policies, procedures, and initiatives to uphold organizational values and standards.
Review and approve expenditures, work requests, and operational decisions to ensure accountability and adherence to budgets.
Collaborate with client representatives to address and resolve concerns or disputes, ensuring high levels of client satisfaction.
Partner with C&W leadership to develop and implement best practices within the business unit and, when appropriate, makes critical judgement calls on behalf of the local leadership team.