Client Operations Manager Sr

Munich Re Careers • Hartford, CT

1d

About The Position

Executes business development opportunities for the company and its partners and/or external clients. Manages cross-functional connectivity, both internally and externally, ensuring successful execution of client initiatives. Manages the end-to-end operational value chain for target and/or traditional clients and prospects. Interacts with senior executives to manage progress of business development activities. Acts as the dot-connector in client challenges and opportunities through the development of trusted internal partnerships both horizontally and vertically, in order to execute and understand the varying client disciplines that seek guidance and expertise. Maintains and monitors operational health by proactively analyzing client partnerships across all disciplines for issue identification, problem resolution and building synergies. Supports the promotion and onboarding of Digital Services employees and acts as the project manager in the adoption of these services.

Requirements

• Bachelor’s degree or equivalent work experience is required
• 5+ years of experience in the P&C industry is required
• 3+ years’ experience in Project Management is required
• Workflow documentation experience is required
• Able to identify opportunities for change, acts as a change champion and utilize conflict as opportunity to make things better
• Strong ability to marshal resources and persuade others
• Effectively communicates detailed information with stakeholders and collaborates jointly to solve problems and drive progress
• Strong collaboration mindset and ability to influence and create alignment across functions and across all leadership levels
• Displays strong analytical and problem-solving skills; leverages data to drive decisions
• Executes within ambiguity/change
• Excellent at multitasking, documentation, staying organized while aligning multiple resources with agility
• Excellent ability to manage multiple initiatives, with conflicting timescales and meet deadlines
• Demonstrates strong stakeholder management skills and ability to work “in the gray” for an extended period of time
• Strong customer facing, written and verbal communication skills
• Solid knowledge of HSB products and ability to communicate and share that knowledge with external client

Nice To Haves

• 1+ years of client facing experience preferred
• Operational Systems and IT Experience is preferred

Responsibilities

• Executes business development opportunities for the company and its partners and/or external clients.
• Manages cross-functional connectivity, both internally and externally, ensuring successful execution of client initiatives.
• Manages the end-to-end operational value chain for target and/or traditional clients and prospects.
• Interacts with senior executives to manage progress of business development activities.
• Acts as the dot-connector in client challenges and opportunities through the development of trusted internal partnerships both horizontally and vertically, in order to execute and understand the varying client disciplines that seek guidance and expertise.
• Maintains and monitors operational health by proactively analyzing client partnerships across all disciplines for issue identification, problem resolution and building synergies.
• Supports the promotion and onboarding of Digital Services employees and acts as the project manager in the adoption of these services.

Benefits

• Diversity and Inclusion as a solution to the challenges and opportunities all around us.
• Fostering an inclusive culture and building a workforce that reflects the customers we serve and the communities in which we live and work.
• Providing a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day.
• Recruiting and developing talent with a focus on providing our customers the most innovative products and services.
• Equal opportunity employer.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior