Client Operations Internship

Live Nation Entertainment • Nashville, TN

1d • Onsite

About The Position

Ticketmaster's Field Support Operations team is seeking a highly motivated, organized, and enthusiastic student for a Client Operations Internship. This role offers exposure to various clients in the live entertainment industry, including concerts, professional sports teams, university athletics, and performing arts. The intern will develop operational and project management skills, gaining invaluable real-world experience. The internship focuses primarily on day-to-day operational support for Ticketmaster's wide client base, with the goal of ensuring quality support, product adoption, and positive results for clients. The Field Operations team builds and maintains relationships with clients to understand their business practices, ensure objectives are met, and facilitate the use of Ticketmaster products/platforms.

Requirements

• Currently enrolled in an accredited college, university or trade school
• Must be eligible for school credit (and able to supply a letter from sponsor/administrator upon request).
• Must be 18 years or older and have junior standing or above.
• Must be able to commit to a minimum internship schedule of 20 hours per week and a maximum of 30 hours per week with some availability to work evenings, weekends and holidays.
• Be detail oriented.
• Eager to learn and be proactive with new tasks.
• The ability to always conduct yourself in a professional matter.
• The ability to learn and absorb at a fast pace.
• High proficiency in MS Office, particularly Excel.
• Proficient in leveraging AI tools for research, summarization, drafting, analysis, and workflow automation.

Nice To Haves

• Be working toward a degree in Sports/Event Management, Marketing or Communications is preferred.

Responsibilities

• Develop a client centric mentality.
• Gain exposure to Salesforce CRM platform.
• Gain exposure to client satisfaction and corporate metrics.
• Understand ethics, compliance, and business conduct pertaining to the industry.
• Understand time management requirements when working with individuals or clients/teams.
• Understand how large companies function and communicate.
• Gain insight into budgeting in regards to overtime and Travel/Entertainment.
• Learn new Ticketmaster Product and learn from the staff in product adoption and training.
• Monitor key product usage to assist in creation of area best practices.
• Shadow and assist at a client box office to understand the inner operations of a venue.
• Understand the needs of small & large clients, and why they are different or similar.
• Learn how to apply operational skills and tactics towards events and onsales.
• Assist with checking client event submissions and event changes.
• Develop & observe presentation skills.
• Learn operational/metric tracking techniques.
• Understand and assist in the execution of event onsales or reports for clients.
• Understand the necessity of detailed product analytics.
• Develop competencies in planning management.
• Work with clients and staff to develop strong communication skills.
• Provide major event support, to include assisting with venue access control.
• Become familiar with ticketing software programs.
• Gain substantial knowledge into Access Control and reporting programs.
• Develop planning, organizational and time management skills.
• Increase knowledge of computer skills and technology.
• Develop team-based work competencies such as Accountability, Teamwork & Service Excellence.

Benefits

• Generous vacation
• Healthcare
• Retirement benefits
• Student loan repayment
• Tuition reimbursement
• Six months of paid caregiver leave for new parents including fostering
• Perks like Roadie Babies helping new parents care for their babies on work trips
• Access to free live events through our exclusive employee ticketing program

What This Job Offers

• Job Type: Part-time
• Career Level: Intern