Client Operations Internship

Ticketmaster•Nashville, TN

1d•Onsite

About The Position

Ticketmaster’s Field Support Operations team is seeking a highly motivated, organized, and enthusiastic student for a Client Operations Intern position. This role offers exposure to the live entertainment industry, working with diverse clients including concerts, professional sports teams, university athletics, and performing arts. The intern will develop operational and project management skills while gaining real-world experience. The internship focuses on day-to-day operational support for Ticketmaster's wide client base, aiming to ensure quality support, product adoption, and positive results for clients.

Requirements

Currently enrolled in an accredited college, university or trade school.
Must be eligible for school credit (and able to supply a letter from sponsor/administrator upon request).
Must be 18 years or older and have junior standing or above.
Must be able to commit to a minimum internship schedule of 20 hours per week and a maximum of 30 hours per week with some availability to work evenings, weekends and holidays.
Be detail oriented.
Eager to learn and be proactive with new tasks.
The ability to always conduct yourself in a professional matter.
The ability to learn and absorb at a fast pace.
High proficiency in MS Office, particularly Excel.
Proficient in leveraging AI tools for research, summarization, drafting, analysis, and workflow automation.

Nice To Haves

Working toward a degree in Sports/Event Management, Marketing or Communications.

Responsibilities

Develop a client-centric mentality.
Gain exposure to Salesforce CRM platform.
Gain exposure to client satisfaction and corporate metrics.
Understand industry ethics, compliance, and business conduct.
Manage time effectively when working with individuals, clients, and teams.
Understand large company functions and communication.
Gain insight into budgeting for overtime and Travel/Entertainment.
Learn new Ticketmaster products and assist in product adoption and training.
Monitor key product usage to assist in creating area best practices.
Shadow and assist at client box offices to understand venue operations.
Understand the differing needs of small and large clients.
Apply operational skills and tactics towards events and onsales.
Assist with checking client event submissions and event changes.
Develop and observe presentation skills.
Learn operational/metric tracking techniques.
Assist in the execution of event onsales or reports for clients.
Understand the necessity of detailed product analytics.
Develop competencies in planning management.
Develop strong communication skills by working with clients and staff.
Provide major event support, including assisting with venue access control.
Become familiar with ticketing software programs.
Gain substantial knowledge into Access Control and reporting programs.
Develop planning, organizational, and time management skills.
Increase knowledge of computer skills and technology.
Develop team-based work competencies such as Accountability, Teamwork & Service Excellence.