Client Operations Coordinator

Storm Ideas•,

2d•£30,000 - £30,000•Remote

About The Position

We are hiring a Client Operations Coordinator to support the day-to-day social operations of a major US entertainment client. Reporting to the Account Manager on the account, you will coordinate the operating rhythm behind the work: content approvals, stakeholder follow-up, meeting preparation, campaign project management, file organisation, episode deliveries, social-account access, and cross-workstream status visibility. This is not passive administration. The role is about making complex work visible, organised, and dependable. You will know what is moving, what is waiting for approval, who owns the next step, where the latest file lives, and when a blocker needs to be escalated. You will work across a high volume of moving parts and stakeholders, helping Storm and the client stay aligned as content, campaigns, meetings, approvals, assets, and access requirements move forward. A significant part of the role is follow-through. You will be expected to chase inputs, maintain accurate trackers, capture decisions clearly, surface risks early, and make sure agreed actions actually happen. If you enjoy bringing order to fast-moving work involving lots of people, deadlines, systems, and dependencies, this role will suit you well.

Requirements

Experience supporting client operations, social-content workflows, project delivery, account teams, or another fast-moving environment involving multiple stakeholders, deadlines, and approval routes
Strong organisation across multiple workstreams, deadlines, approval paths, versions, and dependencies
High ownership and a proactive approach to keeping work moving
Clear written communication and the ability to turn scattered feedback or ambiguous requests into concise actions, owners, and decisions
Experience preparing for recurring meetings, producing useful recaps, and following actions through to completion
Confidence coordinating high-volume approval workflows involving internal teams, senior stakeholders, legal review, or multiple revision rounds
Practical experience with file-management and project-management systems such as Box, Monday.com, Airtable, spreadsheets, or comparable tools
Good judgement about when to follow up, when to challenge, when to escalate, and when a decision sits outside your authority
A calm and dependable approach when work is late, unclear, blocked, or changing quickly
Confidence using modern productivity tools, including AI-assisted tools where appropriate, to prepare, organise, check, and follow through on work
Good judgement around checking AI-assisted outputs and handling confidential information carefully

Nice To Haves

You enjoy the operational side of social and campaign work: coordination, approvals, meetings, systems, timing, and follow-through
You like bringing order to work that spans many people, tools, and deadlines
You are naturally good at keeping track of details without losing sight of the bigger picture
You communicate warmly and clearly while still being willing to chase, challenge, and escalate
You like being the person who knows where things stand and what needs to happen next
You are comfortable working independently within clear boundaries and asking precise questions when authority or scope is unclear
You take satisfaction from making complicated workflows more reliable and easier for other people to work within

Responsibilities

Coordinate high-volume social-content approvals, feedback, revisions, deadlines, and final sign-off across Storm and client stakeholders
Prepare for recurring meetings, capture decisions and actions, and make sure follow-ups are completed
Project-manage smaller social campaigns, maintaining clear timelines, owners, dependencies, approvals, assets, and risks
Keep client files, episode deliveries, social-account access, permissions, and related operational processes organised and up to date
Maintain shared trackers, calendars, and documentation so priorities, deadlines, blockers, and responsibilities remain visible
Chase inputs, surface risks early, escalate blockers appropriately, and keep work moving across multiple teams and stakeholders
Keep operational processes, templates, contacts, and handover information current so work is reliable and repeatable