Client Operations Associate

Rockefeller Capital Management•Carmel, IN

About The Position

A Private Advisor team within our Rockefeller Global Family Office business unit is seeking a motivated individual to join its growing team as a Client Operations Associate. The Client Operations Associate will partner closely with Private Advisor team members and interact directly with high-net-worth clients, serving as a key contributor to the client service and operational excellence of the practice. The ideal candidate is highly detail-oriented and demonstrates exceptional communication, organization, time management, problem-solving skills, and initiative. The candidate should be passionate about building a long-term career in client service and operations and be motivated by the opportunity to grow within the organization, with a potential path to leadership opportunities, as well as the ability to financially benefit from growth of the practice.

Requirements

2-5+ years prior client service experience within financial industry, or equivalent experience, preferred
BA/BS degree
Strong interpersonal, communication, organizational, and client service skills
Detail-oriented with ability to prioritize and organize workflow
Experience with high-net-worth clients or private wealth management
Ability to work in a fast-paced, high intensity work environment as well as manage multiple tasks effectively with frequent interruptions
Strong Microsoft Office skills including Excel & PowerPoint

Nice To Haves

Series 7 & 66 licenses are preferred but not required. Candidates will have the opportunity to pursue and obtain these licenses as part of their professional development after joining the firm.

Responsibilities

Provide broad-based administrative support to a high achieving, growth-focused wealth management team.
Account opening and maintenance
Transferring assets and money movement
Completing investment subscription documents
Cash management and cash balance oversight
Assisting with client online access
Responding to account activity and statement inquiries
Handle operational aspects of client accounts including reporting on account holdings and investment performance, posting daily cash activity, and entering trade instructions
Process new accounts and account maintenance, by obtaining all necessary approvals and ensuring all client documentation is returned, completed and approved
Process all client cashiering requests (money market redemptions, wires, checks, journals, check deposits, etc.)
Review daily activity and reconcile current client activity, funds transfers and previous day’s activity and trades against various clearing firm systems to ensure accuracy
Attend compliance and continuing education training sessions as required by regulatory agencies and the firm
Additional duties as assigned