Client Operations Associate I

JPMorgan Chase & Co.•New York, NY

22h•$74,100 - $100,000

About The Position

As a Client Operations Associate within the Client Account Services (CAS) Custody Service (SVC) Delivery team, you will act as a subject matter expert in Custody Account openings maintenance, Global market entry and handle advance and complex customer onboarding. You will consult with businesses and clients to meet deliverables by recommending and selecting appropriate courses of action. You are responsible for project management of global account openings and associated documentation in line with internal and external SLAs and coordination of complex client requests including fund restructures, launches and transitions. You will leverage your diverse perspective and expertise in Automation tools to contribute to developing innovative solutions for our clients and the team. You will collaborate with key internal partners involved to ensure seamless client delivery and identify opportunities for process improvement, with a strong emphasis on quality and timeliness. You will assist clients with market restructures, fund mergers/name amendments, new requests, renewals, closures, and transaction processes by providing analysis and working with local agent banks to provide clients with options.

Requirements

Digital Tool Experience such as MS Office, Alteryx, Tableau and Xceptor
Oral and written communication - ability to effectively interface clearly and concisely with clients and internal business partners
Possesses good organizational, analytical, and problem resolution skills
Stakeholders' Management - Client Service and relationship management experienced
Excellent communication and interpersonal skills
Ability to manage multiple projects and meet deadlines in a fast-paced environment
Experience in driving process improvements and automation initiatives

Nice To Haves

Have an innovative and curious mindset to deep dive into Client inquiries
Have experience in the Client Account Services from an investment banking perspective
Experience working with complex and emerging markets
Familiarity with market entry documentation and regulatory requirements
Beneficial to have Custody Knowledge / Industry with an understanding of process and procedures, and global market entry knowledge
Demonstrated ability to work collaboratively in a team-oriented environment

Responsibilities

Manage the end-to-end custody account and markets opening processes by providing guidance to clients on all static data and documentation requirements
Review and project manage the custody account opening processes inclusive of new, incremental, inquires and entitlement requests in support of clients’ operational readiness
Drive automation and digital tools strategy by identifying efficiencies and implementing solutions
Develop innovative and creative solutions to solve complex, real-world business challenges
Utilize data and visualization to influence decision-making and drive business results
Adopt the Skills of the Future Program to rapidly excel in an ever-changing environment
Work proactively with clients to drive standardization and optimization, enabling us to meet a dynamic and complex agenda with agility
Foster a culture where Diversity & Inclusion are integral to everyday interactions
Work proactively with clients to support standardization and optimization to enable us meeting a dynamic and complex agenda with agility. Work in partnership with other key internal partners to provide seamless client delivery and look for opportunities to improve process with focus on quality and timeliness
Partner with CAS Coordination members to provide a seamless client experience and support for market entry