Client Operations Associate (Floater) - Chicago, IL

Xerox • Elgin, IL

4d • $34,740 - $69,480 • Onsite

About The Position

This is a floater position. You will support hardware and software across the customer environment, helping maintain reliable device performance and effective workflows. In this customer-facing role, you will provide proactive device monitoring, incident resolution, firmware configuration, and workflow support while serving as an advocate for the client. Join Xerox and help deliver a consistent, responsive technology experience.

Requirements

• Experience managing a print or equipment fleet environment
• Familiarity with printers, multifunction devices, Local Area Networks, and basic networking
• Experience with software and server administration, configuration, and device troubleshooting
• Proficiency with Microsoft Office and effective organizational, customer service, and communication skills

Nice To Haves

• A+ certification or relevant technical training is preferred
• We are also open for no experience and fresh graduate.

Responsibilities

• Manage the equipment fleet, monitor performance, and coordinate service response
• Provide on-site helpdesk support and serve as a point of contact for escalations
• Administer workflow scanning configurations, firmware updates, and device deployments
• Monitor consumables and parts inventory and coordinate order fulfillment
• Coordinates device installations, moves, and decommissions while maintaining service reporting, supporting client ticketing systems, and escalating major incidents as needed

Benefits

• Competitive hourly compensation with overtime potential
• Comprehensive benefits from day one, including medical, dental, vision, and life insurance
• 401(k) with company match
• Paid time off, holidays, and personal days
• A culture that prioritizes flexibility, safety, and work-life balance
• Full onboarding and technical training
• Access to support tools and advanced remote monitoring systems
• Career development supported through regular reviews and improvement plans
• Client-specific compliance and training programs, including applicable security and HIPAA requirements

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed