Client Operations Analyst | Remote - PH

Smart Apartment Data

1d•Remote

About The Position

This is not a customer support, virtual assistant, or admin role. If your experience is general customer service, data entry, or order processing, this role likely isn’t the right fit. This is an investigative operations role. Day to day, you’ll diagnose problems, find root causes, spot patterns in data, and improve how things work — with some direct client contact. We’re hiring for a way of thinking, not for years on a résumé.

Requirements

2+ years in a thinking-heavy role — your main job was investigating, analyzing, auditing, or improving, not pure execution
Demonstrated experience with root-cause analysis, trend/KPI analysis, QA, or process improvement (your résumé should show this in the bullets, not just the title)
Strong spoken and written English — you’ll explain findings clearly to clients and internal teams over chat, email, and calls
Structured problem-solver: you investigate before jumping to solutions
Comfortable working through ambiguity and learning a software platform deeply
Based in the Philippines; available to work US Central Time hours

Nice To Haves

Background in financial operations, insurance operations, or investigation-heavy roles
Experience creating dashboards, reports, training materials, or knowledge bases

Responsibilities

Investigate operational problems: ask why something happened, what’s missing, what to look at first
Analyze trends, metrics, and patterns — and turn them into clear recommendations
Own and improve documentation, SOPs, and processes
Support and onboard clients on our software platform (part of the role, not the whole job)
Coordinate across internal teams to resolve escalations