Client Operations Analyst

Axiom • Chicago, IL

3d • Hybrid

About The Position

The Client Operations Analyst is part of Axiom’s Business Operations team, which supports consistent, scalable operating standards across client engagements from onboarding through the full engagement lifecycle. The team enables operational excellence and revenue-generating activities while supporting internal stakeholders, legal talent, and clients globally.

The role provides operational customer service, manages engagement setup and onboarding, and supports vendor management and client audits. It helps ensure engagements are compliant and ready to begin on time, with accurate documentation, billing details, onboarding requirements, and equipment coordination.

Requirements

• 1–3+ years of experience in a similar role, such as business operations, operational support, administration, customer service, client onboarding, or account management.
• Strong organizational and time-management skills.
• Excellent attention to detail and a high level of accuracy.
• Ability to manage multiple tasks and prioritize effectively.
• Strong communication skills, particularly when responding to queries clearly and efficiently.
• Experience with the full Microsoft Office suite.
• Legally eligible to work in the country where the position is located.
• Able to work in the office at least 2 days per week.

Nice To Haves

• Experience in a professional services firm or service delivery center.

Responsibilities

• Serve as a first point of contact for operational queries from clients and Axiom Legal Talent, providing timely, professional responses in accordance with guidance, policies, and processes.
• Manage and triage incoming requests, resolving queries efficiently or routing them to the appropriate team.
• Deliver a consistent, high-quality service experience across interactions.
• Ensure engagements are compliant and properly set up from Day 1.
• Collect, validate, and record required contracts, documentation, and information in internal systems.
• Identify missing information or discrepancies and coordinate with relevant teams to resolve them.
• Confirm billing details and vendor setup with Sales and clients to support timely, accurate billing.
• Partner with stakeholders to implement mid-engagement change requests in accordance with process.
• Manage client-specific onboarding requirements and coordinate onboarding activities with Sales, Talent Operations, and other internal teams.
• Manage onboarding processes involving third-party procurement providers and ensure requirements are completed accurately and in compliance with internal standards.
• Coordinate with Solutions, IT, and other functions to ensure Day 1 readiness.
• Manage requests for Axiom-issued equipment, including provisioning and returns at the end of engagements.
• Support third-party risk management questionnaires and ongoing reassessments, coordinating with Legal, Compliance, Finance, and other stakeholders as needed.
• Assist with client audit requests and provide timely, accurate, well-documented responses.

Benefits

• Cash bonus plan; target bonus for an Analyst on the Business Operations team is 10% of base salary.
• Healthcare coverage.
• Life and disability coverage.
• 401(k) with company match.
• Paid sick and personal time off.
• Paid parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed