Client Onboarding Specialist

Allworth Financial•Sacramento, CA

About The Position

Allworth Financial is an independent investment financial advisory firm specializing in retirement planning, investment advising, and 401(k) management. The firm is a high growth, private equity backed, multi-branch Registered Investment Advisor founded in 1993. Allworth is a fee-based, employee-centric fiduciary advisory firm focused on client well-being and education, managing billions in assets and experiencing significant growth. The company has received the "Circle of Excellence" award and was recognized as a Barron's Top 40 RIA. The CRP Sales Team promotes Allworth Financial’s advice and product solutions to prospective clients referred by custodial partners. The Onboarding Specialist supports the Sales Team in all aspects of the new client onboarding process, acting as a liaison between the team, new clients, and custodial partners. The role ensures a superior onboarding experience, timely delivery of new account documents, and guidance during the transfer and funding process. The Onboarding Specialist is responsible for coordinating internal and external parties for timely onboarding document completion, overseeing prompt funding of financial accounts, and maintaining knowledge of program rules and systems to serve as a resource for the sales field and clients.

Requirements

College degree in finance, business or related
3+ years of client service support, sales support, or related RIA/wealth management or financial services industry experience
Specialization in SMA's (Separately Managed Accounts) & Alternatives required
Superior organizational skills and attention to detail
Excellent verbal and written communication skills
Independently motivated with the ability to work across multiple teams
Well-suited for a fast-paced environment with shifting priorities and goals
Strong ethics and integrity with a commitment to maintaining confidentiality
Emotionally intelligent and a natural relationship builder
Must be in good compliance standing with all rules, regulations and policies

Nice To Haves

Working knowledge of Salesforce or a similar CRM a plus

Responsibilities

Coordinate with all internal and external parties to ensure timely delivery and completion of onboarding documents.
Oversee the prompt funding of all incoming financial accounts.
Maintain superior knowledge of program-specific rules and systems to serve as a knowledge base to the sales field and clients regarding nuances.
Provide superior customer service and ongoing support to seamlessly onboard new referral clients to Allworth.
Prepare onboarding paperwork packets, including new account documents, for incoming clients.
Ensure expedient delivery and timely completion of new account documents.
Coordinate the opening and funding of investment accounts, which may consist of individual, organization retirement, and/or trust accounts.
Enter all pertinent new client account information and onboarding notes in CRM.
Adhere to best-in-class response and turnaround times throughout the new client onboarding process.
Deliver an exceptional onboarding experience to all incoming referral clients.
Actively build personal relationships with clients, advisors, sales reps, referral partners, and all external parties involved in the onboarding process.
Partner with sales representatives and advisor teams to achieve best-in-class service execution.
Remove any roadblocks for clients and focus on ease of doing business.
Customize exceptional service to each incoming client and demonstrate ownership, with timely completion, of their requests.
Help to build out the necessary processes and system requirements to facilitate a seamless central client services experience for referral program clients.
Support implementing enhancements and changes to CRM, and other internal systems, as necessary.
Serve as the ultimate advocate and knowledge base for program priorities and initiatives.

Benefits

Medical: Blue Shield (PPOs and HDHP with HSA) plans and Kaiser (HMO) plans for California associates
Dental insurance with MetLife
Vision insurance with VSP
Optional supplemental benefits
Healthcare savings accounts with company contribution
Flexible spending accounts
Flexible working arrangements
Generous 401K contributions
Flexible paid time off policy (for Exempt associates)
15 days of paid time off annually during the first three years of employment (for Non-Exempt associates)
11 Paid Holidays
Option to participate in our Equity Purchase Program
Future growth opportunities within the company