Client Onboarding Manager

Smadex SLU • Austin, TX

1d • Onsite

About The Position

Smadex is seeking a Client Onboarding Manager for their Americas region, based in Austin, TX. This new role is designed to bridge the gap between a client signing a contract and their first campaign going live. The Client Onboarding Manager will be the primary technical and operational point of contact for clients during this critical period, ensuring a smooth and efficient transition from sales to campaign activation. The position is part of the Americas Client Growth team and offers a clear career path into Account Management for high performers.

Requirements

• 1–3+ years in campaign operations, implementation, onboarding, client services, or account coordination, ideally in ad tech, programmatic, or a mobile measurement environment.
• Working familiarity with mobile measurement partners (AppsFlyer, Adjust, Kochava, Singular), tracking links, postbacks, and event mapping, or demonstrated ability to learn technical systems quickly.
• Exceptional organizational skills, with the ability to manage multiple open items across numerous accounts simultaneously.
• Confident and clear written and verbal communication skills for external client interaction.
• Comfortable with chasing and escalating issues to ensure timely resolution.
• Ability to work across global time zones, particularly with Barcelona HQ and the AdOps team.
• Based in Austin, TX, or willing to relocate.
• Must have legal permission to work in the United States; VISA sponsorship is not provided.

Nice To Haves

• Salesforce experience.
• Exposure to DSP or SSP platforms.
• Experience supporting mobile gaming or app advertisers.

Responsibilities

• Own the client's experience from the moment they sign to the moment their campaign goes live.
• Serve as the client's named point of contact for all technical and operational aspects during the onboarding window.
• Collect, validate, and configure necessary client information, including tracking links, creative assets, IO details, and MMP configuration.
• Walk clients through fixing their tracking setup or postbacks when attribution issues arise.
• Configure the launch in the Smadex Hub, including agency and account creation, tracking ID generation, and event mapping.
• Manage and drive all tickets and gates in Salesforce (launch, resize, creative, and vertical approval) to closure, with the authority to escalate.
• Run kickoff logistics and the launch checklist, both internally and client-facing, to ensure all requirements are met.
• Improve the onboarding process by reporting reason codes for stalled launches and identifying bottlenecks to AM, AdOps, and Sales Ops.
• Actively participate in the rebuilding of the onboarding workflow.

Benefits

• Competitive base salary + performance-driven incentive plan tied to launch speed and quality.
• Flexible working hours.
• Professional development and clear career pathing.
• Comprehensive medical, dental, and vision benefits.
• 401(k).
• Summer Fridays.
• Inclusive, collaborative culture built on accountability and innovation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed