Client Onboarding Associate

National Digital Trust Company (In Organization)•New York, NY

1d•Remote

About The Position

National Digital Trust Company has received conditional approval from the Office of the Comptroller of the Currency to open as a federally chartered trust bank providing digital asset services. We are building a specialized financial institution to address the growing demand for digital asset services, focusing on secure and efficient custodial and fiduciary services for various digital assets. This role involves working with foundational systems and processes to help shape our operating model and influence how a new category of financial infrastructure comes to market. We are seeking individuals who can handle complexity with confidence, tackle ambitious opportunities, and keep pace with this rapidly evolving industry.

Requirements

Minimum of 5+ years of relevant Institutional Client On-Boarding, Client Service, Trading, Settlement, and/or Bank and Custody experience.
2+ years of experience and working knowledge of digital assets, blockchain, and on-chain activities, e.g. staking, forking, and voting.
Understanding of institutional onboarding process including AML/KYC and financial market requirements.
Proven ability to design and implement new operating procedures that improve business performance and efficiency.
Experience with multiple communication channels and integrated technical systems for voice, video conference, chat, and other online mediums.
Accomplished in delivering highly automated onboarding processes that leverage technology to meet regulatory requirements in a scalable and client-friendly manner.
Ability to work in a fast-paced, client deadline-driven environment.
BS/BA in Business, Computer Science or related field.
Superior verbal, written, and communication skills.
Excellent problem-solving and analytical skills.
Strong organizational and time-management skills.
Team-oriented and ability to network with others and partner with peers.
Assertive, self-motivated and self-directed, possess a high-level of initiative.
Exceptional leader with proven ability to influence others.
Proficiency in Microsoft Office.

Responsibilities

Lead end-to-end client onboarding functions, including account opening, document processing, client and asset qualification, KYC/AML reviews, client communication, client portal set-up, and portal user training.
Partner with the Business Development team to support a seamless transition from prospect to active client.
Manage and resolve client onboarding inquiries and issues, including evening and weekend engagement as needed.
Coordinate with Operations, Compliance, Risk, Legal, and Technical teams to complete client set-up, permissions, and on-chain regarding on-chain activities (e.g., staking, voting, forking).
Maintain expert knowledge of digital asset products and services, including custody, trading, lending, and issuance.
Collaborate with clients through an integrated communication platform and the bank’s ticketing tool.
Partner with Compliance to ensure completion of AML/KYC requirements.
Establish client governance structures, including authorized signers and administrators.
Deliver client training on custody, transfers, trading, and lending services.
Manage onboarding handoff to Client Coverage Desk, Trust, and Relationship Management teams.
Allocate, adjust, and prioritize resources to align with priorities to minimize inefficiencies and prevent bottlenecks.
Foster a client-focused team culture while maintaining strong regulatory compliance.