Client Onboarding Associate

DTCC • Jersey City, NJ

2d • Hybrid

About The Position

As an Implementation Analyst within SIFMU Integration and a member of the CSS Onboarding & Lifecycle Operations team, you will work directly with clients and internal business partners to manage the full project life cycle and implement the DTCC Solutions suite of products. You will lead onboarding activities from project initiation through production readiness and go-live, build strong relationships, manage client expectations and risk, coordinate stakeholders and resources, solve complex business challenges, and ensure targeted completion dates are achieved. Your efforts will directly support a positive client experience, operational efficiency, and the successful adoption of strategic business initiatives.

Requirements

• Minimum of 4 years of related experience
• Bachelor's degree preferred or equivalent experience
• Demonstrated project management and application integration skills required
• Minimum of 3 years of related experience preferably in the Financial Services industry with understanding of the Institutional Trade Flow and Trade Processing business e.g. STP and current securities industry initiatives
• Must have extensive client facing experience with proven ability to effectively manage client expectations and concerns
• Strong verbal and written communication skills to communicate information/issues clearly and succinctly to technical/non-technical colleagues and clients.
• Demonstrated problem-solving capability and analytical skills
• Working knowledge of PC hardware/software and operating systems.
• Familiarity with on-line training and presentation platforms e.g. WebEx.

Nice To Haves

• PMP certified desirable.
• Experience with similar business/application messaging systems and protocols highly desirable
• Knowledge or experience using ITP products desirable

Responsibilities

• Serve as the business analyst/project manager for each client engagement.
• Manage project scope and timeline to ensure all deliverables meet established quality standards and client expectations.
• Act as the primary client point of contact.
• Successfully engage in multiple client projects simultaneously.
• Communicate proactively and regularly with management regarding project updates.
• Elicit requirements using interviews, document analysis, requirements gathering meetings, workflow analysis and develop recommendations based on experience gathered from past client engagements.
• Develop and document project artifacts, as needed, using standard templates (e.g. Business Requirements Document, Conformance Tests, Project Status Reports).
• Accountable for project success and the resolution of all issues that arise during the project life cycle.
• Lead regular project status meetings with clients to provide project status updates as required in client contracts.
• Support clients during client test activities.
• Monitor client progress during initial production rollout and successfully handover to Production Support teams.
• Make recommendations to Product Management for enhancements to products identified during client projects.
• Participate in internal Cross Functional initiatives.
• Assist with other miscellaneous duties, as requested, by the Integration Manager.
• Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; escalates appropriately

Benefits

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree