Client On-Site Associate (COA) -- NYC
About The Position
As a Client Operations Associate, you will be Sharebite's eyes and ears on the ground. You'll run on-site operations for our Group Order service at our enterprise client offices, making sure every delivery goes smoothly. Reporting to the Client Operations Lead, you'll work closely with our Restaurant Operations and Customer Support teams so that large group orders arrive on time, are well organized, and leave every client happy. This is a part-time, in-person role based in New York City. Hours vary based on client order volume, but we aim for 6–15 hours per week of assigned work, mostly during late-morning and lunchtime delivery windows. Candidates should expect regular travel to client offices and potentially partner restaurants within New York City.
Requirements
- 1–2+ years of experience in operations, hospitality, food service, events or a client-facing role
- Dependable, professional and trustworthy, with pride in representing a brand
- Calm under pressure, with the ability to reassure clients without overpromising
- Clear, concise communicator who can relay detailed information quickly to internal teams
- Comfortable and respectful when working with client staff, from office managers to executives
- Ability to comfortably navigate smartphone apps for scheduling, shift updates, and daily operational tasks
- Humble, hardworking team player
- Flexible availability during weekday late-morning and lunch hours
- Comfortable on your feet and able to lift and carry up to 50 lbs
Nice To Haves
- Speaking a second language, especially Spanish, is a plus
Responsibilities
- Monitor group orders after the ordering window closes, working with Restaurant Operations and Customer Care to keep restaurants on track for on-time delivery
- Be on-site at client offices to manage delivery logistics, including escorting couriers through security, freight entrances and other building-specific procedures
- Unpack and arrange large volumes of meals on Sharebite shelves so employees can quickly find their orders
- Stay on-site until all meals are claimed, resolving missing-item or order issues with Customer Support when needed
- Check out with office management after each delivery, collect feedback, and pass it to Restaurant Operations and Client Operations
- Represent Sharebite to employees of our client offices – answering questions, providing support, and receiving feedback
Benefits
- competitive pay and benefits that are in line with industry and market standards
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
