Client Office Phlebotomist-Full-time Days TW

Northwestern Memorial Healthcare • Morton, IL

2d • Onsite

About The Position

The Phlebotomist provides expert phlebotomy services at a client site in Morton, Illinois, and supports specimen processing and related laboratory and clerical functions. The role reflects Northwestern Medicine’s mission, vision, and values, follows its Code of Ethics and Corporate Compliance Program, and complies with applicable policies, procedures, and regulatory and accreditation standards. The position requires strong customer service and communication skills and the ability to contribute to a patient-first team.

This is a full-time position of 40 hours per week. The schedule is Monday through Thursday, 7:00 a.m. to 4:30 p.m., and Friday, 7:00 a.m. to 11:00 a.m. Responsibilities include venipuncture and other specimen collections, entering and reviewing orders, processing and tracking samples, communicating with patients and laboratory or physician staff, maintaining equipment and records, and performing laboratory reception and clerical duties.

Requirements

• High school diploma or equivalent.
• One of the following: phlebotomy certification from a nationally recognized organization; training from a phlebotomy school or medical institution; at least one year of phlebotomy experience in a health care setting; or CMA certification.
• Ability to provide excellent customer service and communicate effectively.
• Ability to function as part of a highly effective, patient-first team.
• Ability to perform the stated schedule: Monday through Thursday, 7:00 a.m. to 4:30 p.m., and Friday, 7:00 a.m. to 11:00 a.m.

Nice To Haves

• Experience performing phlebotomy on a broad range of patient types.
• Experience processing and transferring laboratory specimens and handling a centrifuge.
• Familiarity with medical electronic medical record (EMR) systems.
• Knowledge of medical terminology.

Responsibilities

• Perform phlebotomy and other laboratory specimen collections according to age-related standards and departmental policies, protocols, and procedures.
• Demonstrate the AIDET model and promote patient safety to reduce the likelihood of health care errors.
• Receive and review physician orders, confirm that required information is included, and enter accurate laboratory test orders.
• Communicate with patients and provide appropriate post-phlebotomy care.
• Process specimens promptly to maintain sample stability and integrity, including labeling, centrifuging, aliquoting, freezing, and packaging specimens for transport.
• Review and record refrigerator temperatures and quality control and quality assurance records; document concerns in the Corrective Action Log, report them to maintenance for repair, and share findings with a supervisor or manager.
• Understand the operation and maintenance of job-related equipment; follow up on outstanding orders in the manifest log and communicate timed, completed, or uncompleted draws, charges, and results as appropriate.
• Notify laboratory and/or physician staff of problems with specimen procurement.
• Maintain a safe work environment, follow safe work practices and biohazard waste procedures, and ensure proper storage and timely pickup of biohazardous waste.
• Perform laboratory-related clerical duties, including order entry, verification of test result receipt, retrieval of patient information, use of email and medical record systems and handheld and desktop devices, supply inventory management, filing, and equipment sanitizing as needed.
• Use departmental resources efficiently and participate in cost-reduction and workflow-improvement efforts.
• Meet continuing education expectations and complete and sign off on competency assessments.
• Demonstrate teamwork and interact with and assist others professionally.
• Apply critical thinking, sound decision-making, and judgment to investigate and resolve challenging situations.
• Comply with organizational policies regarding ethical business practices.
• Perform other duties as assigned.

Benefits

• Northwestern Medicine describes a wide range of benefits intended to support employees’ physical, emotional, and financial well-being and provide protection for unexpected life events.
• The company description mentions tuition reimbursement, loan forgiveness, and 401(k) matching; benefit eligibility depends on employment classification.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED