Client Office Phlebotomist-Full-time Days SW

Northwestern Memorial Healthcare • Chicago, IL

2d

About The Position

The Phlebotomist provides expert phlebotomy services at a client site in Chicago’s Bucktown neighborhood. The role is responsible for venipuncture and specimen collection and processing, along with order entry in multiple systems, verification of test-result receipt, retrieval of patient information, and laboratory reception and clerical functions. The Phlebotomist is expected to demonstrate excellent customer service and communication, work effectively as part of a team, and support the organization’s patient-first mission while following its ethics, compliance, safety, and regulatory requirements.

This is a full-time position of 40 hours per week. The scheduled hours are Monday through Thursday, 9:30 a.m.–6 p.m., and Friday, 8:30 a.m.–5 p.m. Work may be needed every other Saturday, 8 a.m.–3 p.m.

Requirements

• High school diploma or equivalent.
• Meet at least one of the following: phlebotomy certification through a nationally recognized organization; training from a phlebotomy school or medical institution; one or more years of phlebotomy experience in a healthcare setting; or CMA certification.

Nice To Haves

• Experience performing phlebotomy on a broad range of patient types.
• Experience processing and transferring laboratory specimens and handling a centrifuge.
• Familiarity with medical EMR systems.
• Knowledge of medical terminology.

Responsibilities

• Perform phlebotomy and other laboratory specimen collections according to age-related standards and departmental policies, protocols, and procedures.
• Demonstrate the AIDET model and optimize patient safety to reduce the likelihood of medical or health care errors.
• Receive and review physician orders, ensure required information is included, and accurately enter laboratory test orders.
• Communicate with patients and provide appropriate post-phlebotomy care.
• Process specimens promptly to preserve sample stability and integrity, including labeling, centrifuging, aliquoting, freezing, and packaging for transport.
• Review and record refrigerator temperatures and quality-control and quality-assurance records; document concerns in the Corrective Action Log, report maintenance issues, and communicate findings to a supervisor or manager.
• Understand the operation and maintenance of equipment pertinent to the job.
• Follow up on outstanding orders on the manifest log and communicate timed, completed, or uncompleted draws, charges, and results as appropriate.
• Notify the laboratory and/or physician of specimen procurement problems.
• Maintain a safe work environment, follow safe-work practices and biohazard waste procedures, and ensure proper storage and timely pickup of biohazardous waste.
• Perform laboratory-related clerical duties, including order entry, test-result receipt verification, patient information retrieval, use of email and medical record systems and handheld and desktop devices, supply inventory maintenance, filing, and equipment sanitizing.
• Use departmental resources efficiently and participate in cost-reduction and workflow-improvement efforts.
• Meet continuing education expectations and complete and sign off on competency assessments.
• Demonstrate teamwork and interact with and assist others professionally.
• Use critical thinking, sound decision-making, and judgment to investigate and resolve challenging situations.
• Comply with organizational policies regarding ethical business practices.
• Perform other duties as assigned.

Benefits

• Tuition reimbursement
• Loan forgiveness
• 401(k) matching
• Lifecycle benefits
• A range of benefits intended to support physical, emotional, and financial well-being and provide protection for unexpected life events

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED