Client/Member Triage Representative

FBL Financial Group, Inc. • Gilbert, AZ

18d • Onsite

About The Position

Farm Bureau Financial Services is seeking a Client/Member Triage Representative who is passionate about delivering excellent customer service and is customer-focused. The company values a culture of integrity, teamwork, passion, service, leadership, and accountability, with over 80 years of experience protecting client/members and creating an atmosphere where employees thrive. This role is an opportunity to be part of protecting the livelihoods and futures of customers by providing exceptional first call resolution service to agents and customers from the contact center.

Requirements

• Associates Degree or equivalent plus three years of relevant experience required.
• Strong customer service skills are required, including solid verbal communication and business professional writing skills.
• Previous Claims Experience is required.
• Must have initiative and ability to work independently.
• Strong computer skills are required in order to quickly learn our multiple systems.
• Must have basic math skills and ability to learn basic knowledge of insurance products.
• Must work from our office in Manhattan, Kansas, West Des Moines Corporate location, or our Gilbert, Arizona state office.
• Applicants must be currently authorized to work in the United States on a full-time, permanent basis.
• Not considering candidates that need any type of immigration sponsorship now or in the future.

Nice To Haves

• MS Office is preferred.

Responsibilities

• Handling outbound calls to insureds during a storm event.
• Addressing complex inquiries.
• Performing analysis and research for resolution.
• Providing administrative support.
• Providing training support.
• Providing coaching support.
• Providing quality control support.
• Providing billing assistance.
• Providing policy service.
• Providing system support.
• Providing professional response to inquiries.

Benefits

• Competitive pay scale
• Continued training and education
• Career development opportunities
• Enhanced 401K with a match
• Low-cost health benefits
• Dental benefits
• Vision benefits
• Life insurance options
• Disability insurance options
• Paid time off
• Paid holidays
• Paid volunteer time
• Onsite wellness facility with fitness classes and programs
• Daycare center
• Cafeteria
• Consideration for a hybrid work arrangement (for many positions)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree