Client Manager - Land Development

JR Engineering•Centennial, CO

About The Position

The Client Manager for Land Development in Centennial is responsible for securing and managing projects and serving as the primary relationship manager for clients. The role plans, organizes, directs, and controls engineering projects from concept through design and construction, ensuring project objectives and quality standards are achieved within established timeframes and budget constraints. The Client Manager develops and supports client relationships, markets JR Engineering’s services, leads proposal and change-order development, and coordinates with Production Leads, Project Accountants, clients, subconsultants, and other partners. The position also supports client retention and business development, tracks marketing activity, monitors market and regulatory trends, mentors engineering team members, and may review and sign or seal engineering plans developed under their direction.

Requirements

Bachelor’s degree in Civil Engineering from an accredited college or university, or a related discipline.
Valid Colorado PE license.
Minimum of 10 years of related experience.
Excellent verbal and written communication skills.
Excellent organizational skills and attention to detail.
Working knowledge of Microsoft Word, Excel, Project, and PowerPoint.

Nice To Haves

Business development experience preferred.
Client Manager II or III candidates should have advanced experience in all client management aspects.

Responsibilities

Serve as the primary liaison between clients and Production Leads throughout the project lifecycle, translating client goals and needs into project objectives, requirements, challenges, and changes.
Develop and support new and existing client relationships; market JR Engineering’s services and foster partnerships with public and private clients, industry partners, and vendors.
Guide service implementation throughout the project lifecycle to ensure scope, performance standards, schedules, and quality expectations are met.
Manage client expectations and identify, communicate, and resolve scope changes that may affect design direction, budget, or schedule; prepare, negotiate, and issue change orders for additional services.
Collaborate with the Project Accountant on invoicing, accounts receivable monitoring, and collections.
Prepare engineering proposals, including scope and fee development, subconsultant coordination and negotiation, schedules, contracts, and forms.
Participate in pre-application meetings and client presentations.
Support onboarding and integration of new clients and maintain direct client contact; use Production Leads as needed to assist with meetings and project communications.
Track quarterly marketing reports, including proposal activity, active pursuits, and existing and proposed client connections.
Represent the Land Development group in internal marketing, strategic planning, and business development discussions.
Support client retention by ensuring satisfaction and identifying future opportunities through client feedback.
Identify and pursue new business opportunities aligned with JR Engineering’s strategic goals.
Monitor industry trends, emerging technologies, public policy, public infrastructure initiatives, and local and regional regulations affecting public infrastructure and private development; conduct client research and market intelligence gathering.
Monitor competitor activity and industry trends to inform pursuit strategies and improve win rates.
Participate in professional organizations, industry events, and business development activities to strengthen market presence and client engagement.
Mentor and support the professional development of mid- to senior-level engineering team members.
Review and potentially sign or seal engineering plans developed under the Client Manager’s direction.