Client Manager (West Coast)- LHB
About The Position
At Luminare Health, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development. Success will be determined by the ability to retain and grow revenue for the assigned book of business and exceed client expectations surrounding service excellence. Being a champion for your clients, your ability to influence others to deliver results for your clients will also be a key factor in your success. Understanding of the self-insured TPA environment is beneficial. We believe keeping up to date on market trends will enable you to position Luminare Health programs and solutions efficiently to client decision makers. The Client Manager – West Coast will be responsible for building and maintaining consultative and strategic partnerships with assigned book of business in the West Coast region through the entire client life cycle, starting at implementation, and continuing through everyday problem resolution, upsell, and renewal activities. Works directly with sales executives during finalist presentations and may be asked to present to potential clients. Expected to support and service between 12 – 20 clients in the West Coast region. Maintains senior management-level contact with client stakeholders and the broker. Internal project participation that benefits and supports the client and/or the client management organization. Charged with retaining and growing their assigned book of business.
Requirements
- Bachelor’s Degree and 5 years industry experience or High School diploma and 9 years previous Client Management experience and/or experience in a similar TPA or insurance environment with client-facing/client support responsibilities
- Ability to travel is required (up to 25%)
- Understanding of self-funding and employee benefit plans
- Knowledge and understanding of benefit-related federal laws (i.e., ERISA, COBRA, HIPAA, ACA, etc.)
- Results oriented and self-motivated
- Ability to interact with senior level executives
- Excellent presentation skills
- Excellent written and verbal communications skills
- Exceptional organizational skills
- Analytical skills
- Problem-solving skills
- Time management skills
Nice To Haves
- Understanding of the self-insured TPA environment is beneficial.
- Stop loss understanding a plus
- State insurance license
Responsibilities
- Retain and grow revenue for the assigned book of business.
- Exceed client expectations surrounding service excellence.
- Build and maintain consultative and strategic partnerships with assigned book of business in the West Coast region through the entire client life cycle.
- Support and service between 12 – 20 clients in the West Coast region.
- Maintain senior management-level contact with client stakeholders and the broker.
- Participate in internal projects that benefit and support the client and/or the client management organization.
- Retain and grow their assigned book of business.
Benefits
- Health and wellness benefits
- 401(k) savings plan
- Pension plan
- Paid time off
- Paid parental leave
- Disability insurance
- Supplemental life insurance
- Employee assistance program
- Paid holidays
- Tuition reimbursement
- Other incentives
- Annual incentive bonus plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
